We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel and Tourism Education

Travel & Education Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel and Tourism Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter participated in a 2 week study abroad program with this company in April 2023 (my elder daughter did the same trip in April 2018). The trip cost approximately $4,500. Part of the cost was a $75 "Reduced Refundable Damage Deposit." When we did not receive this $75 deposit from the company by late May of 2023, I contacted the company via email to inquire. I was told via email by an employee named ***** that the refunds are sent out in August. When August came and went and we still had not received anything, I contacted them again via email and phone (leaving a voicemail) and received no response. After trying several more times by phone and by email with no luck, ***** finally emailed me back on Nov. 6 and told me it would be looked into and someone would get back to me as soon as possible. Again not hearing back from anyone, I emailed on Nov. 19 but have received no response, and I called and left another phone message on Dec. 7. It is now quote apparent to me that they have no intention of refunding this money. I contacted another parent of a student on the trip, and she has also not received her $75 back. (We also did not receive the refund in 2018 when my elder child took the trip, but I did not notice it until a year later so I thought it was too late to do anything about it.) I think this is likely a chronic issue with this company. ( I listed $75 below as the amount I paid them because that is what they owe me. I am not looking for a refund for the trip (which was around $4,500). The trip was fine. I would just like them to honor the $75 refundable deposit.

Travel & Education Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.