We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

DiGregorio Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB complaint for incorrect and incomplete installation of a generator. DiGregorio Electric does not have the skill set to install generators and did not take responsibility for providing an operating product per the agreement. We hired DiGregorio Electric in May 2023 to install a Cummins generator at our home. They were able to show us the generator ran; we paid them $12,306 (HIC# ******). But the generator never ran again without being manually turned on. Over the next 6 months they were unable to get the generator to run for the routine weekly exercise; nor as triggered by a power outage. The electrical system was initially not wired correctly. *********** corrected the wiring error but was unable resolve subsequent issues caused by the wiring error. They replaced the battery and a blown fuse, but the system still did operate. We notified DiGregorio that we were going to hire another company to come out to assess the problem. We told them that it was their responsibility to get the generator running and that we expected them to reimburse us for any expenses incurred if it was their fault versus a warranty issue. They ignored all communication about such. The new technician found that a fuse, installed by *********** Electric, was not inserted properly. In addition, the technician said the generator was not properly installed on a cement pad but rather was sitting on the ground on top of plastic piping and mulch. In the latest storm water and debris got into the bottom of the generator and will eventually deteriorate the generator. We wrote to DiGregorio and told them about the repair costs to find the fuse and the estimate to install the cement pad. After three attempts to get them to make this good, there is silence. We want DiGregorio to refund us for the are stuck with a bill for $2,000 to finish the job. DiGregorio did not meet their contractual obligation to install a functioning generator and did not fulfill their ethical responsibility to cover additional cost to make the project right.

DiGregorio Electric is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.