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Business Profile

Online Retailer

ChillPod

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Chill pods on March 30 and still havent got my product even after emailing multiple times

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my Chillpods 3 weeks ago and still have not received a delivery. tracking information has not been updated and I have reached out only for them to have said nothing to me.

  • Initial Complaint

    Date:05/11/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company on March 6, 2025. I gave it almost a month the tracking never changed and it was only on shipping. The business says it will take about 5-7 business days to ship and arrive. About two and a half weeks later the shipping all of a sudden went to wanting me to review the product. I have not received anything from this business either in the mail or on my door step. Ive emailed them at least three or four times with no responses from them at all. All I want is my money back but they wont even do that.

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business on Feb 26 2025 and they haven't shipped my order at all they won't return my emails they don't have a number for customers to call and I saw a bunch of reviews saying how people ordered from there but never got their stuff or money back and can't get ahold of them either ..

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 1289. Ordered on 11/19/2024. Two quantity of the companys ChillPods. Paid for shipping and handling, order totaling $17.97. Never received items, and I have attempted to contact the company several times. Ive never heard back from them.

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The customer service and the company as a whole is unprofessional. I purchased an Ice Bath and did not open or use it. I contacted the company and they did provide me with a return address almost 4 weeks after my initial request for a refund and return. I returned the unopened and unused product on 8/30/23 at 9:07am PST. Verified via a tracker and signature requirement with return postage. I was notified on 10/5/23 that they finally had all the information they needed to process the refund (receipt, order #, pics of the unopened product and a copy of the signature of the associate who signed for the returned product.) I was told that Chillpod would process my request and that a refund would be issued within a few days. It is now 12/22/23 and I have still NOT received my refund for a product I never used nor even opened!

  • Initial Complaint

    Date:09/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No order confirmation email, no tracking information, no response to emails and no product received. Several reviews state customers never got their products or emails not been answered by other customers as well.

  • Initial Complaint

    Date:09/28/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Chillpod for $124.20 from Chillpod USA on 5/10/2023 ****** ******* I received the unit, and it was defective. I was leaking from the bottom. I got in contact with them to request a refund. They took several days to respond each time I reached out to them. They tried to send me a new unit, but at that point, I just wanted a refund. The unit was poor quality and defective, and it was well within their 90-day return policy. They gave me the instructions for how to return the product and they received it on July 25th. (tracking for that return - *********************** I didn't receive anything word from them for a week after they received the package, so I contacted them to ask about it. They just kept saying that they would send a reminder to their finance department. I tried to create a claim through my credit card company, but they said that it was too late for them to do anything about it.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the item to seller as soon as I got it. Well under the "return policy" turn around time. I sent photos to the company showing it has not been used or opened. Every follow up email I get from them is " It has been escalated to the finance department. " This has been going on since May 2023. It's now September 2023. After doing research about the company, appears there are so many complaints about this company. Horrible business practice, great marketing. Shame on them.

    I've attached 3 screenshots of the emails showing the date it was purchased in May and when I had to follow up again in July. Still no word from them.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction May 4,2023

    I have been trying for the past two months to return the product they sold me based on their 90 day return policy and they will not give me instructions on where to send it to get my refund.

    I have been contacting them every couple of days and they have me jump through all these hoops to get it returned only to have them recommend a different product to try and sell me.

ChillPod is NOT a BBB Accredited Business.

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