We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

Central Highway Oil Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May and June 2024 No money paid to business currently as of this date Receipts indicating we owe $445,75 for services we never signed off on and that we were not satisfied with. We do not know if the actual service was completed.They did not finish the intended job they stated they would-"leak search"

    Business Response

    Date: 09/09/2024

    Central Highway Oil Co
    *************************************
    ************



    To Whom It May Concern:
    I dont feel that Central Highway Energy is in anyway responsible for the A/C problem that ************************ contacted your agency about. Central Highway Energy did not install the unit.It was installed by ******* Plumbing and Heating in August of 2021. In April of this year (2024) Central Highway Energy did purchase most of ******* Plumbing and Heating inventory and hire 2 of its former employees as owner ************************* retired and dissolved his company ******* Plumbing and Heating. Central Highway Energy did not buy this company or corporation.
    I understand Ms. *********** frustration. She contacted Central Highway Energy and we did send 2 service employees to try and trouble shoot the problem. They were unable to fix the unit on their 1st two attempts and said it would take further investigation. Ms. ********** said she would not pay for these calls and would not pay any future ones. Central Highway Energy does not have access to any warranty coverage even if it still applied. We waived the charged for the 2 service calls and ended our involvement.
    Central Highway Energy did not profit in any way for this whole process it actually lost money.
    If you have any further questions please contact us

    Sincerely,

    *********************************
    President
    Central Highway Energy

    Customer Answer

    Date: 09/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    My suggestion for future customers and the business is to get receipts of service signed upon satisfactory work that same day. This was not done in our case and we have yet to receive a call from the boss with an explanation. We were not satisfied, therefore we did not sign or agree with the services supposedly provided. 

    Regards,

    *******************************


Central Highway Oil Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.