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Business Profile

Truck Equipment

Black Rock Truck and Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** to this company in October 2021. The owner assured me he could fix it and put a new lift kit on it and wanted $1800 for the parts. I paid the $1800 and I do have a receipt for it. Ever since that day when I call and ask theres an excuse why the **** is not done. Staffing, waiting for parts, etc. its now 2023 and when I ask about the **** I get no response. I did ask for my $1800 back or the parts that I purchased and Im getting no response. I would like my money for the parts back and the Jeep back so I can either scrap it or take it elsewhere to get fixed. If I bought the lift kit for $1800 then I should have the kit. I can resell it. Im moving out of state in may and I would like this resolved before I leave.

    Business Response

    Date: 03/06/2023

    This complaint has been resolved. The consumer was issued a full refund.

    Customer Answer

    Date: 03/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

Black Rock Truck and Equipment is NOT a BBB Accredited Business.

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