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Business Profile

Antiques

Antique Annie's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We gave them the benefit of the doubt and went to speak with the owner. He was very rude to me but of course was super pleasant with my mother when I told him she was the buyer. I went to ask why the rest of our items hadn't been delivered. We bought 2 dressers one tall and one long plus a bed frame. We got 2 stories one from his employee stating that the bed wasn't supposed to be included in the sale due to the owner and his daughter having a disagreement after it was sold to us. So I went to talk to them since they never called us for months. I was having a surgery and needed the bed to sleep on in the first floor. I asked before my mother came into the store I was told we wouldn't be getting anything delivered because we didn't tip him, his employee. Why would we tip when he never came back to finish the delivery. He then told me that I would tip a person bringing my bag at a hotel. Yes I would but I also wouldn't be carrying my own bags as well. I had to carry the furniture because the employee wasn't able to get his helper to come. I was told if i wanted my item I'd have to come pick it up myself. I needed to take over the call my mom was on and she went in and spoke to him and he was singing a whole different tune with her. Saying they would deliver it and that the employee would be calling her to schedule. To this day no call has come our way we bought the item in June. At this point I want them to take their dressers back and refund my entire purchase. It's been a month since we last spoke to them and nothing has been done to take care of our issue. Basically stole our money.

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