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Business Profile

Credit Union

Galaxy Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a signed legal document that my personal loan payment is deducted from my bank aft the 20th of every month and they took the money out 1 day prior and causes over draft fees which have not been refunded.

    Business Response

    Date: 11/25/2024

    When contacted by Ms. **** on 11/22/2024 we took immediate action regarding the error that had been made as a result of a data conversion we had undergone.  We refunded the $30 fee to her share savings account at ******************, and then upon her request did an ACH entry to send the funds to her account at her other financial institution.

    We are very sorry that this error occurred and expressed that to Ms. **** when she contacted us regarding the error. All has been resolved on her account and the transaction file has been corrected on our system to keep this from reoccurring.

    Customer Answer

    Date: 11/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

Galaxy Federal Credit Union is NOT a BBB Accredited Business.

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