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Business Profile

Hardware Sales

C & S Hilltop Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between 11/24 and 1/31 neighbor hired c&s to come and demolish their home. While doing so they damaged my external sewer line that was under neighbors property causing me to have no sewage line until other plumber came to fix. The city and other plumbers confirmed damage and contractor is refusing to pay damages done. Said it is not his responsibility

    Business Response

    Date: 02/21/2025

    Landscaping Connections LLC was hired to complete work at **********************; Franklin ******** 16323.  The work was completed by required Franklin City code.  The job was inspected and passed.  Please see attachments.

    Thank you,

    *** *****

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     The business did not respond to any of the damage they caused to the underground sewer attached to the work address and the neighbors property. This is just a statement from the city of work approved. I don't see a break the neighbors sewer line. Bury it and lie permits


    Regards,

    ***** *****

    Business Response

    Date: 03/11/2025

    This complaint has been turned over to our ******************* **************, if you have any further correspondence, please contact them! 

C & S Hilltop Hardware is NOT a BBB Accredited Business.

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