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Business Profile

Insurance Agent

Paul Como: Allstate Insurance

This business is NOT BBB Accredited.

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1

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Review Details

  • Mrs Angela W

    Date: 02/17/2024

    Mrs Angela W

    Date: 02/17/2024

    My husband and I have Allstate Insurance on our house for 25 years. We had recently changed to auto insurance to Allstate in 2016. ***************** had just recently came along and he cant get the billing out on time.The billing for a six month period should be mailed 30 days before due date. I know! I used to work in insurance. Is **** trying to get a late fee? I dont know? He has not even responded. Thats nice1

    Paul Como: Allstate Insurance

    Date: 02/19/2024

    All bills come from Allstate directly. The renewal was mailed 30 days prior to March 1st. The bill was mailed out on 02/10 from the company. On **** you called in and you were advised the bill was mailed on 02/10. On 2/16 you called the office again about your bill not even giving it 7 days from the time your bill was mailed. We emailed you a copy of your bill on 02/16 so you had it right away. Renewals are mailed out 30 days prior and bills are mailed out about 20 days before the due date. You emailed me on 02/17 at 6:46pm which was a Saturday. I responded to your email on 02/19 at 8:06am. That was the first email you had sent me, and I responded in a timely manner. I feel you did not give the mail the proper time to get to you and if for some reason you still do not have it in the mail, I would suggest speaking with your mail man. You do have a copy of the bill as it was emailed to you on 02/16 and your bill is not due until 3-1 which gives you plenty of time to pay your bill. Your comment about a late fee is unjust as that would go to the company if you were late not me.

Paul Como: Allstate Insurance is NOT a BBB Accredited Business.

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