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Business Profile

Online Retailer

Hunny Bee Kids, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Hunny Bee Kids, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hunny Bee Kids, Inc. has 2 locations, listed below.

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    • Hunny Bee Kids, Inc.

      132 Shilling Ave Frazer, PA 19355-3268

    • Hunny Bee Kids, Inc.

      1315 Herald Ave Elmont, NY 11003-2625

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Christmas Pajamas and nightgowns on 9/24/23. I emailed the company within 5 days to let them know that i wanted to cancel my pre order. It is not scheduled to ship until late October or early November. A friend also ordered and received her order and the piece was not a Christmas red as indicted on the website. I was told that I could only get a credit. Nothing has shipped, I am asking for this order to be cancelled and a refund to my paypal account.

      Business Response

      Date: 11/13/2023

      Dear ***************,

      Thank you for reaching out to us.

      I wanted to clarify that the order we received from ***************** was a pre-order, scheduled to be shipped during the first week of November. This information regarding pre-orders is consistently included in both the title and description of the items. Additionally, I communicated with **** about her friend receiving the incorrect nightgown, and I am more than willing to rectify the situation by sending her the correct item. Her friend was refunded for the nightgown due to our error. 

      Our pre-orders are final, given that we produce only the quantity specified in the pre-orders. **** has already been sent her order and has received it. Again, this info is always in the product description.

      I have attached 2 proof's that ********************* order was shipped and Her friend was refunded and then went ahead and open and a fraud charge on us. So we are out the gown, Plus funds that was refunded Plus the Fraud/bank charge. 

      If you have any further questions or concerns, please feel free to let me know.

      Best regards,

      ******* 

      Hunnybeekids.com 

    Hunny Bee Kids, Inc. is NOT a BBB Accredited Business.

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