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Business Profile

Pool Service

Great Valley Pool Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor returned my check to close the pool. There is no explanation as to why it was returned.

    Business Response

    Date: 10/21/2022

    As a company we have the right to choose who we want to do business with and provide service to.  ************ requested a pool closing in our online system which requires credit card payment upfront.  Due to previous service issues we have had with this customer, we made the decision not to continue to do business with him and returned the money IN FULL that was paid by him. This was explained in writing in the attached 2 emails sent to him and a third time in person when he visited our retail store. When he came into the store, he was provided with a paper copy of the attachment AMIN2 and given the same explanation verbally so he is well aware of why the money was returned. The pool closing job was never started so there is nothing to "finish".  We returned all of his money and thus canceled any agreement to service his pool.

Great Valley Pool Service, Inc. is NOT a BBB Accredited Business.

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