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Business Profile

Pizza

Foxs Pizza Den

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza for delivery. The pizza was left on my doorstep, nobody made contact or knocked to notify us of the delivery. My girlfriend and I both were sitting in the living room talking amongst ourselves and did not hear anyone knock. The TV wasn’t even on. After an hour of waiting my girlfriend opens the the door to find the pizza sitting on the porch conceivably unsafe to eat. I called the restaurant to explain the situation. The women who answered put me on hold to contact the driver (Nathan M). Once she came back she informed me the driver had knocked multiple times and called my phone. My call logs will verify nobody called and my girlfriend and I can confirm no one knocked. We were in the living room next to the door talking amongst each other with no background noise. After the store employee informed me Nathan knocked and called numerous times I then told her both me and my girlfriend can confirm this was not the case. She then placed me on hold again. Upon taking me off hold for the second time she became irate and told me numerous times I was wrong and my complaint was invalid. Even after I explained my girlfriend witnessed it as well she did not believe me. Furthermore I stated this is the second time I had this issue despite of me ignoring it the first time assuming the driver was in a hurry. Equally important, the employee on the phone stated the owner of the restaurant delivered my pizza previously (the time it happened before) she then asserted again the driver did knock and call (false). I should pick up next time as opposed to delivery. Reiterating what I stated above. Finally I exclaimed this was not what happened and that response is ludicrous she refuses to hear me out siding with the driver. No resolution was made and the employee encouraged me to call corporate after I suggested it. I called corporate before for the prior issue and got no response albeit I called and left a message again. Please have corporate contact me.

    Business Response

    Date: 01/10/2024

    We take customers complaints very seriously. As I did some reach on this order and looked back. I realized this is the same residents that I as well had issues with. I delivered to this resident multiply times. I as well called numerous times and pounded on the door and got no answer. He stated that the owner never got back to him. I called and left a voice mail since the customer did not answer. I see the customer provided his phone records. I see that he had called the shop to make the complaint at 7:50 and on the receipt he also provided shows the driver left the shop at 7:25. He said the food sat outside for an hour. We were at the resident's location within 10-12mins.  

    There should not be any issues going forward with the delivery as I was informed that this area is taken care of by the Ambridge location. We he would like to order from Freedom it would have to be a pickup. 

     

    Thanks 

     

Foxs Pizza Den is NOT a BBB Accredited Business.

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