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Business Profile

Optometrist

Freeport Eye Care Center Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Freeport Eye Care Center Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freeport Eye Care Center Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was prescribed a pair of progressive lens glasses.
      The prescription made me sick immediately and was not correct. I stated I needed to return them and the employee was very rude and said i would not get my insurance benefit back. My insurance co said that is fraud. I got my benefit back but I just got a bill charging me a restocking fee. I never was told or signed or read anything about a fee. I would like this fee to be dismissed. I should not have to pay that. Also, I’d like others to know how unprofessional and rude this business is.

      Business Response

      Date: 08/03/2024

      We have waved the $10 which was her copay for the exam and she has a $0.00 balance

      Her Insurance has reinstated her benefits.

      There was no restocking fee the $10.00 was the copay for her exam which we wrote off.

    Freeport Eye Care Center Inc is BBB Accredited.

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