Complaints

This profile includes complaints for CMC Energy Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CMC Energy Services Inc has 3 locations, listed below.

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  CMC Energy Services Inc

  550 Pinetown Road Ft Washington, PA 19034-2605

• 

  CMC Energy Services Inc

  7010 Glenbrook Road Bethesda, MD 20814-1223

• 

  CMC Energy Services Inc

  1301 Virginia Dr Ste 250 Fort Washington, PA 19034-3247

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thought ************** I contacted an authorized home energy consultant CMC Energy Services ****************************************** who performed a home energy audit Oct 29th, 2024. That all went well and they said we need to seal our duct and they had a discounted duct cleaning. The next day Oct 30th CMC Energy Services cleaned and sealed the ducts. We paid them in full $700. I was present when the worker called the office and spoke to the representative who pulled up the invoice and confirmed it was $700. I paid in full with a credit card. The next day CMC Energy Services sent an email that the actual price was $1000 and I owed $300. $100 was to clean a $12 6-foot dryer vent tube. I contacted them that I had already paid in full and the office had checked the invoice for the full price. I said the dry vent tube cost $12 and I recently bought it. They said they would remove $100 for the dryer vent, but I still owed $200. The office and technician said I owed $700, which I paid in full and now an getting extra charges and have no invoice. Please advise what I can do. I feel harrassed and had paid in full.

  Business Response

  Date: 11/05/2024

  Dear ******* ****** and ******** *****,

  This response is to confirm that the CMC-CT team has been in touch with you regarding your complaint and the complaint is now resolved. The CMC-CT Program Manager, *** *******, spoke to ******* ****** on Nov 4th at 4PM to discuss the situation and to take accountability for an internal miscommunication error which occurred at ***. *** ******* informed the customer that they were paid in full for the services rendered and that no additional co-pay would be collected. We sincerely apologize for the inconvenience it caused you. 

  Please reach out with any additional questions or concerns. ************

  Thank you,

  ***

  Customer Answer

  Date: 11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a call from a ###-###-#### number claiming to be **** cap. They told me in order to keep my cap program I had to let them come in and check all my wires in my house every two years. I didn’t feel comfortable but the woman then rudely threatened to tell **** to take me off my cap program because I wouldn’t allow her company to come to my home or inside. I asked when did this change as I’ve been on cap for a while and just re-certified for the summer and was approved and she hung up so I called **** and they said that it wasn’t them. And that they’d be doing an investigation as well. On ****** it states they are CMC energy and they have an office on ****** ****** in Philadelphia at a charter school. It seems sketchy they are portraying themselves as **** and threatening low income customers

  Business Response

  Date: 09/18/2023

  Thank you so much for sharing your feedback from your recent call with our customer care team; we value you as a customer and sincerely apologize that you had a negative experience. At CMC Energy Services, we take customer concerns seriously, and we regret any confusion the call may have caused your family.
  
  Our team has been a trusted service provider for **** for many years, primarily working in support of their energy-efficiency programs. While it is true that ****s Percentage of Income Plan (CAP-****) benefits have not required energy-efficiency participation since 2020, there were such requirements in place prior to the COVID-19 pandemic and they were reinstated in June 2023. As a part of the reinstatement, one of your responsibilities as a participant in CAP-**** is to participate in ****s Low-Income Usage Reduction Program (LIURP), which is available to you at no cost. We understand that this information may not have been effectively communicated to you during the call, and for that, we apologize.  
  
  Please rest assured that our intention is not to threaten anyone with their energy bills. We work with the **** team to ensure all high energy users who are on CAP-**** participate in a LIURP energy audit as a pathway to reducing energy use in their homes. Our team is here to help. We want to ensure that there is no gap in your CAP-**** benefits. 
  
  If you have any questions or concerns regarding your CAP-**** enrollment or the information you received, please contact us at ************. We are committed to assisting you and providing clarity on any issues you may have and look forward to scheduling your LIURP energy audit soon.
  
  Kind regards,  
  *********************;
  Sr. Director Program Delivery 
  CMC Energy Services, Inc. 
  ************************************** 
  ************ office phone 
  ************ mobile phone