Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Glicks Exteriors in November 2045 to replace our roof, downspouts, gutters and gutter guards for $40,000. Due to weather, work did not begin until 2025, which we agreed to. On March 3, 2025 they arrived and began the work. After the roof was completed, we found the following issues:1) 8 window screens were torn 2) Many stains & scratches on the siding and flashing from debris falling off house 3) Many stains/streaks on the deck 4) Gutter is not straight going up the house 5) Items identified by home inspector on 4/29/25 We contacted the project manager who had the screens replaced. They hired someone to power wash the house. The power washing removed some stains/streaks but created new stains on the siding from the solution they used. Our siding is now discolored from both stains/streaks and power washing. They have offered to power wash again, which hasnt happened yet.The owner, as part of their process came out to review the work, and we expressed our concern about the issues. They assured us that they will resolve them. We hired a home inspector 4/29/35 to inspect the ************* replacements. According to the inspector, he found some issues that should be addressed which we provided to ************************* of May 28, 2025, they are no longer responding. We are seeking resolution to the stains/streaks on siding & deck, straightening the gutter going up the house and to address the items found by home inspector. They have offered to paint our siding which we are not interested in for obvious reasons - future maintenance and expense of painting the siding. We inquired about submitting a claim to their insurance- which will be our next step. We have not signed off on the work completed and will not do so until they resolve our issues. We hired them due to their reputation and the salesmans presentation of how professional the company is. Everything they did was contracted out. Had we known that, we wouldnt have selected them.

  Business Response

  Date: 05/29/2025

  Hi 

  Here is my feedback 
  We were contracted to do the work and the dates that he said are correct. 

  When we showed up and did the work they guys didn't use the tarp the way they were supposed to and the siding got some siding marks on it and some of the screens got torn. We tried to clean some of the spots off and the tar came off however with his siding being 20+ years old it was caulking and when we cleaned it we also cleaned off all the caulking so it was very clean compared to the rest of the siding. 

  At his request I went out and looked at everything and listened to what he has to say. Afterwards I came back and looked at the before photos that we have to see what it looked like before we showed up. I always try to go above and beyond in these situations. After reviewing it I was able to see that there was some there before we showed up however we also did some so I told him that we will pressure wash all the siding and if that doesn't work we will paint all his siding and fascia if that is what it takes.

  He agreed to the pressure washing but didn't want to do the painting so we went and pressure washed the siding. Then again it removed some of the caulking but not all of it. I offered to get it painted but he stated that he doesn't want to get it painted that we should call our insurance company that he had one of his friends getting all new siding on the entire house 1 time because of a piece going through and making a hole in the siding. I gave him the go ahead to however I told him that we will be handling all our photos over to the insurance company and I don't think it will go anywhere since we got the tar off and that I have photos showing that there were some marks on the siding before we showed up.

  Meanwhile we were waiting on weather and a slot to go and do the pressure washing then last week he reached out with a photo of his deck and saying that we put marks on his deck. So I asked him to send over the photos and he did and I looked at the before photos and verified that there were marks there before we showed up however in our photos the deck is wet but you can see that they are there. So I replied that that was there before we showed up and that we won't do the deck that that is coming from his deck furniture. He didn't agree with me so I asked him giving that there were marks there before we showed up and we did the roof what would we have had onsite that would make those kind of marks and he didn't give me a answer to that and again I told him that he can call our insurance company to see what they say. 

  To summarize this up. We have photos showing that there were marks on his siding and then we added some more and now he is trying to get us to replace all his siding, I did offer to paint it to try to make him happy. For the deck I have photos showing that there were some there and we didn't have a tool or anything that we would have onsite that would make those marks as we did the roof and gutters.

  I am trying to get him to a satisfied customer however he keeps bringing up stuff that wasn't us and then demanding a full replacement and at this time we are still trying to get out and pressure wash his siding but with rain 3 days a week it is making it hard to schedule. 

  Business Response

  Date: 05/29/2025

  Also I wasn't able to open any of the images 

  Business Response

  Date: 05/29/2025

  Also I wasn't able to open any of the images 

  Business Response

  Date: 05/29/2025

  Here are more photos since it is only letting me do 5 at a time 

  Business Response

  Date: 05/29/2025

  Here are more photos since it is only letting me do 5 at a time 

  Business Response

  Date: 05/29/2025

  Here are more photos since it is only letting me do 5 at a time 

  Business Response

  Date: 05/29/2025

  Here are more photos since it is only letting me do 5 at a time 

  Business Response

  Date: 06/12/2025

  Dear *******,
  Thank you for taking the time to share your concerns regarding the roofing, gutter, and downspout replacement project completed by Glicks Exteriors. We truly value your business and take all customer feedback seriously, as it helps us improve our service and uphold the standards we strive to maintain.
  First and foremost, we want to acknowledge the issues youve experienced and apologize for the frustration this situation has caused. Our team aims to deliver quality workmanship and clear communication at every step, and we regret that your experience has not met those expectations.
  Regarding the concerns you raised:

  
  1. Pre-existing Conditions
  During our initial walk-through prior to the commencement of work, our team documented the presence of several pre-existing stains and scratches on the siding and deck. We understand that project conditions can be complex, and while we always strive to minimize impact to surrounding areas, and we have send these to you after you raised the concern, it is important to distinguish between damage caused during the project and that which existed beforehand.

  
  2. Window Screens and Power Washing
  We were happy to promptly replace the torn window screens and arrange for a professional cleaning of the affected areas. It is unfortunate that the power washing did not fully resolve the staining, and we understand your concern about the discoloration that was coming through in the power washing. Please know that our intention was to provide a good-faith solution without introducing further inconvenience. We remain open to revisiting this with a second round of cleaning, should you choose to move forward.

  
  3. Gutter Alignment
  We appreciate your feedback and the input from your home inspector. We are reviewing the report you provided, and any concerns deemed valid and directly resulting from the scope of our work will be addressed in accordance with our service commitment. Our team had not ceased communication but was internally reviewing options before re-engaging with a resolution path.

  
  4. Painting and Insurance Inquiry
  While we did offer painting as a potential remedy, we understand and respect your decision to decline due to long-term maintenance implications. Regarding your inquiry into filing a claim through our insurance, we would be happy to discuss this further. Please note, however, that claims are assessed based on confirmed liability, and any decision will ultimately rest with the insurer.

  
  5. Subcontracting
  As is standard in the construction industry, certain specialized trades are carried out by vetted subcontractors under our project management oversight. We apologize if this was not made clear during the sales process. Rest assured that all partners we work with are held to Glicks quality and accountability standards.
  
  Next Steps:
  We remain committed to working with you toward a fair and practical resolution. We are willing to schedule a follow-up site visit at your convenience to reassess the outstanding items. Our goal is to find a solution that addresses valid concerns while remaining consistent with the agreed-upon scope of work and our commitment to quality service.
  Please let us know a suitable time to reconnect and move forward constructively.
  Warm regards,
  ****** *****
  Owner, Glicks Exteriors

  Customer Answer

  Date: 06/22/2025

  We have submitted a claim regarding the siding to the contractors insurance and are waiting on a response from them. Nothing else can be done at this point. 

• Initial Complaint

  Date:06/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house needed stucco replacement, so after careful research, I chose Glicks *************** Along with the siding project, I also added fascia, soffit, gutters, and the porch post. When I signed the contract, the salesperson promised me that the entire project would be done by Glicks employees, who would wear shirts with the Glicks logo, and not by third parties. With these assurances and Glicks reputation, I was willing to overpay for the project.I signed the contract with Glicks in February, and the project began on April 2nd. From the start, I noticed that not everyone on my property wore Glicks shirts, and later discovered that half of the staff were third-party contractors.However, during the gutter installation, a truck from a different company arrived, claiming they were there to install the gutters I had ordered. I informed them I had not placed any such order. The Glicks manager explained that using third-party contractors was a cost-effective and time-efficient method for the project. I told him this was contrary to what the salesperson had promised. If I had known about the third-party involvement from the start, I might not have chosen Glicks. The manager assured me that Glicks would still honor the warranty despite the third-party involvement.To be continuing at the attachment.

  Customer Answer

  Date: 06/15/2024

  I am pleased to inform you that the issue with the owner of Glicks has been successfully resolved as of today, June 15, 2024. Thank you very much for your assistance.