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Business Profile

New Auto Parts

Mishimoto Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a Mishimoto radiator that failed and was approved to be replaced by their warranty team however they took my my money and claim that there’s a “tricky situation” going on with my claim and the only thing I can do is pay again (that’s not going to happen) or wait until my funds are released (which I don’t trust either). I get a strong feeling that they are lying and I will have to fight to get my money back and will never get my replacement radiator which was approved by them. I want my replacement radiator. I also asked 3 times on the phone to speak with a supervisor and the associate I was dealing with was rude, tried to hurry me off the phone, and tried to act surprised when I told him I wanted to speak to someone higher up. Of course I never received a call back from anyone higher up either.

    Business Response

    Date: 10/05/2023

    Hello,
    This customer's order never came through as he confirmed the website "timed out". The customer confirmed this is what happened when working with our team via email and we have confirmed that funds were never received. If the customer would like to work with their bank to remove the pending authorization, they are welcome to do so before resubmitting payment. If the customer is charged for some reason, they are welcome to provide a copy of their bank statement showing that this was an official charge, not just a pending authorization. 

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









    Regards,


    Complaint ID: 20694823


     



     


     

Mishimoto Automotive is NOT a BBB Accredited Business.

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