Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed a TV and sealed front end cap of our Class C. Invoice # **** for $713.15 was paid 4-12-2021 He promised the installation would allow for usage of the cabinet behind the TV in order to put a DVD player. He took two weeks longer than originally promised, but promised it looked very good and we would like it. When we picked up the RV he was not there. The installation completely eliminated the cabinet. We have no room to add a DVD player, one of the main reasons we installed the TV. He had already had our RV three weeks, we needed it back so we took it. He argued with us over the installation, pressured us for payment and came out of his way to come to our home to get money. It then took him 3 months to send us an itemized invoice. A year later, while changing the mattress, we find the seal of the end cap was never done. Water had leaked under the mattress which was wet and mold had begun to grow.

  Customer Answer

  Date: 09/26/2022

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Gettysburg RV Care regarding complaint ID ********.
  
  Regards,
  
  ********************** & ***************

  Business Response

  Date: 10/05/2022

  I have reached out to ** ***** twice, once on Monday the Oct. 3rd and again on Tuesday Oct. 4th.  I have not received a call back from him yet so I will write out here our side of the story if that helps push this forward.  
  
  Please let me know if there is anything more you need to know about this case.
  
  The customer ** ***** reached out to me to do some RV repair work for him.  The repairs/customizations that ** was looking for included installing a television mount/tv and sealing up the front overhang known as the cabover location on an RV.  ** explained to me that they were going on a trip and would like to know if I could get the work done before they left for this trip.  I thought it was possible to do so.  But with some caveats.  
  
  Initially he wanted to place the tv mount inside the bunk area of the cabover.  This would not work as I explained to ** for his RV had some water damage to the wall on the cabover - mounting it here would cause issues to the wall.  I explained that I could possibly retrofit the cabinet nearest the bunk in this location to place the mount on - placing it on the cabinet location would allow for the swing arm on the mount to move in place as it should for optimal viewing ability, as well it would also be able to swing out of the way when not in use.  These are two constraints that must be met when installing a tv mount/tv in an RV. 
  
  ** had asked me if I could possibly find a space while doing the retrofit where they could place a dvd player.  I made it clear that I was not sure that I could do this.  But that I would try to do so and if I could not make it happen I would let them know.  I spoke with him during the process of the retrofit and let him know that it would not be possible to fit the dvd player inside the cabinet that I was retrofitting for the tv mount, at least not with the time I had before they left for the trip they were going on.  I did make it clear a few times that I would be more than happy to have them bring it back when they got back from their trip and try to find a suitable location to install a dvd player for them. There remained a few options to do so but one of them was not inside the cabinet as there were too many cables that would be in the way.  This I explained to **.
  
  When we saw that ** and **** ******* lodged a complaint with the BBB we checked our phone records to see if either of them had ever called us to follow up on my offer.  We could not find any records.  ** has both my personal cell number as well as my business line number.  We have a website where we can be contacted as well.  Aside from my personal number which I tend to screen it's possible he tried it and I did not see his call.  But again we have two other sources of contact for customers to reach us.
  
  As far as the claim ** and **** ******* are stating about a water leak located in the area which we had resealed it is common knowledge that RV seals must be checked every three months.  I have not heard from ** as to where this water leak is actually located so I can't properly represent my company's standards or know for sure that the area was even part of our repair.  ** and **** *******'s RV had a good amount of water damage already when they brought it up to me.  As for what I thought about our repair, when I went to pick up payment for our services from ** he complimented us on the good seal work - he said that while on their trip camping after the repair was completed they were in a heavy rain storm and the sealing held up very well.  He had also conversed with me at that time about resealing the entire coach. I do not remember all that was said during that conversation.  It is however a part of my ethic when explaining how RV sealants work, that even if a customer has their entire RV resealed the owner still needs to be vigilant in checking these new seals every so often (3 months).  
  
  As far as pressuring ** and **** ******* about either the repair or payment to put it bluntly they gave the go ahead on the repair and I kept in contact with them the entire time, as for payment, it took roughly three weeks to collect which was through no fault of **/******* or us - it had everything to do with scheduling between both parties involved (them & us) which I finally rectified by driving out to ** and **** *******'s home to pick up payment.