Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received any updated invoice for the work that was completed compared to the invoice that was provided. The last correspondence I have with the company is that they put a lien against my house. 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/19/2025

  Our GM **** ******** (CCd) has settled the dispute with the homeowner.

  Thanks,

  ***

  BobMiller ConstructionManager

  Business Response

  Date: 07/24/2025

  ****************************
  **************************
  *****************************
  **************************************
  *******************
  RE: ****** *******
  Complaint Number: BCP-************
  
  Please accept this correspondence as BMS CAT of ****************** (BMS) further response with
  respect to the above noted matter.

  
  Before addressing Ms. ******** allegations, it is crucial to emphasize that, regardless of the legitimacy of
  the claims made, *** is committed to working with Ms. ******* to find a resolution in a fair and
  cooperative manner. However, in the pursuit of finding a resolution, it is imperative that all parties maintain
  a professional and respectful demeanor throughout the process. Moving forward, all communications from
  Ms. ******* concerning this matter must be directed to ******* *****, ********************* ************
  Texas ***** or email at ******************************************

  
  While *** has provided an explanation and defense to the allegations asserted by Ms. ******** BMS is
  committed to customer satisfaction and would agree to the proposed settlement of this matter for the balance
  suggested by Ms. ******** A copy of the proposed invoice is attached.

  
  In exchange for this *** would request a release and settlement of the claim filed with the office of the
  Attorney General and a non-disparagement settlement agreement between *** and Ms. ********
  Again, to the extent any allegations of concern with ******************* are claimed to be affiliated with
  the work of ***, *** denies any allegations and is not affiliated with ******************* and is unable
  to offer a resolution of any claims asserted by Ms. ******* against Rainbow ********************************** agree to the proposal herein *** will work with Ms. ******* on an amicable
  settlement agreement of all matters addressed herein.
  

  Sincerely,
  
  ******* L. *****

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******