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Business Profile

Plumber

McVay Plumbing, Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for McVay Plumbing, Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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McVay Plumbing, Heating & Cooling has 4 locations, listed below.

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    Customer Review Ratings

    4.7

    Average of 28 Customer Reviews

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    Review Details

    • Jon K

      Date: 07/14/2024

      Jon K

      Date: 07/14/2024

      Excellent Experience. ********** came and fixed a shower that wouldn't turn on and sink that wouldn't drain in less than an hour. Extremely thorough in explaining everything and extremely friendly in general. Price was great. I'll use them again and recommend them to others.

      McVay Plumbing, Heating & Cooling

      Date: 07/24/2024

      Hi ***! We are so happy you had such a positive with the service ********** were able to provide. Thank you for taking the time to share your experience and we appreciate any recommendations to your friends and family.

    • Mary G

      Date: 06/07/2024

      Outstanding! We had a collapse and break in our sewer line. These guys are the best! Outstanding customer service, great communication and all of the work that needed to completed was explained to us in detail. We are very grateful and so very happy with the work that was provided. The crew was just amazing. TOTALLY RECOMMEND!

    • Maggie J

      Date: 11/07/2023

      Maggie J

      Date: 11/07/2023

      The company gave me an estimate of approximately$ 200 over the phone to install a kitchen faucet that I had purchased myself. When the plumber came he said it would cost $308 plus $89 fee. It took him 65 minutes I will definitely not call this company for a new furnace that I need.

      McVay Plumbing, Heating & Cooling

      Date: 11/10/2023

      Hello ******,I am very sorry that you were not happy with the service we performed for you. We take any and all customer feedback seriously. We celebrate the "wins" with our team and any time the feedback is not stellar, we use it as a coaching moment to improve our services and customer interaction.Your initial call to us came in via ****** and all ****** calls are recorded. I revisited the information pertaining to your service call. Our customer service representative that took the call stated that the price for the service you requested would start at $200. I am sorry that by stating the "$200" as a starting point, you might have gotten the impression the price would be $200. This is an example of why we direct our customer service reps to only quote the cost for a plumber to arrive at your house for the initial assessment/diagnosis of the problem. We don't quote pricing because there are so many extenuating circumstances based on each individual home that can affect the cost of completing a job. Whether that is extra materials needed, unexpected problems not associated with the reason for the call or unique situations. Not every home has the same plumbing, plumbing configuration or maybe a pre-existing issue is discovered while servicing. All of these things can affect the final pricing. The office staff cannot anticipate these scenarios. That is why we do not provide pricing over the phone. We want to reiterate our apologies for any miscommunication or misinterpretation our office staff may caused. Please feel free to reach out to me if you would like to discuss this further. Respectfully,************************* Marketing Manager **********************

    • Cathy B

      Date: 09/07/2023

      As usual , **** returned my call within 10 minutes. With his typical professionalism and courtesy he scheduled ***** to fix our problem the next morning. ***** arrived on time had us back in working order in record time. But not only that....he was an absolute joy to talk to. He explained his plan clearly....and was so very polite and personable. My husband and I were both so impressed with this young man. Just outstanding. Thank you ***** and ****. I need more stars to fill in!!

    • Jj M

      Date: 04/11/2023

      Two technicians came out to look at a clogged sewer drain and small sinkhole in the yard. They snaked the drain for nearly an hour but did not unclog it stating clay and soil were discovered. At that point, I was told a pipe had collapsed and the drain could not be unclogged. I was asked to pay $199 for their failure to unclog my drain. After they left, the actual plumber came out for the 5k quote to fix the collapsed pipe. I was told the $199 would only be removed if I agreed to the fix. Skeptical, I phoned another local company who sent a plumber out the next day. He unclogged the drain in five minutes, which showed no signs of clay or soil, and we've been problem free since.




    • Jerimaine W.

      Date: 01/21/2023

      McVay Plumbing is one of the best plumbing business Ive encountered. Once being able to contact someone, they were very responsive and came out to assess my plumbing issues right away. Their quotes are very reasonable, as I received several quotes from other plumbers that were excessively high and extremely costly where they tried to get me to finance the work. McVay relieved my stress where the same work was affordable and did not require financing. *** and ***** are two of the most professional and friendly plumbers in the game. I recommend requesting specifically these two gentlemen anytime. Their customer service was beyond excellent and they communicated the completed work in terms that I was able to understand. I highly recommend McVay Plumbing for any major plumbing needs, as their work is not only affordable, but professional, and quality completion.

    • Velvet A.

      Date: 01/20/2023

      **********, ********* and **** did a great job repairing my sewer

    • Joe W

      Date: 12/05/2022

      I had separate visits from ***** and ***** - both were excellent. They took the time to help me understand what my problems was, how they were fixing it and how I can work to avoid having the problem repeat itself. Will recommend to friends.

    McVay Plumbing, Heating & Cooling is BBB Accredited.

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