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Business Profile

Tree Services

Miller's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Important information

  • Customer Complaint:
    According to Bryan Miller, owner of Miller's Tree Service, he stated on September 19, 2012 that he will not accept or respond to complaints forwarded by BBB. It is the BBB policy to forward any complaints and customer reviews to the business.

Complaints

This profile includes complaints for Miller's Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Miller's Tree Service has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Miller's Tree Service

      Main St W Girard, PA 16417

    • Miller's Tree Service

      5380 South Creek Rd Girard, PA 16417

    • Miller's Tree Service

      1630 Pittsburgh Ave Erie, PA 16505

    • Miller's Tree Service

      9900 Westlake Rd Girard, PA 16417

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Miller's tree services 1630 Pittsburgh avenue Erie PA
      ******* ****
      date of service 3- 17-23
      he removed two trees off my property while doing so he cracked my cement and claim he did
      not do it but I have it on camera
      I would like him too replace the cement that he cracked thank you very much

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/26/23 Bryan M*****, the owner of the company, came to our residence on *** **** **** ******* **** ** ***** to provide an estimate to cut down a tree that was dying. We agreed on a quote of $4,400 On 2/27/23 Bryan and his team arrived to cut down the tree which went really well On 2/28/23 We paid Bryan for the service and he told us that his team would be out the next day to clean the yard up On 4/15/23 My sister contacted me stating they never came out to fix our yard as the grass was damaged due to their equipment/machinery so I texted Bryan about it and he stated he'd send someone to fix our yard (see attached pictures) On 4/19/23 I asked Bryan for an ETA on the yard fix up and he stated they were busy and could not commit to a specific date On 5/5/23 I called Bryan again because they still hadn't been out and he stated he'd been sick and hung up on me

      Business Response

      Date: 05/22/2023

      I'm not a landscaper.i recommend she call one.i didn't charge for landscape service. Only tree removal. 

      Customer Answer

      Date: 05/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The attached images are a text message exchange with the business owner and myself. He stated that he would send someone for the yard after I showed him the damaged he caused. He did not state the response of "I am not a landscaper" at that time to me as the client. I think he should hold up to his part and fulfill his duty to close out the project.

      Regards,

      ***** *******

      Business Response

      Date: 05/24/2023


      I already said I didn't charge for landscaping

      Customer Answer

      Date: 05/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      You damage people's property and leave them to fix it. During the consultation, you did not express any upfront communication about the yard damage that would occur due to your equipment and process. I believe your insurance should cover instances in which you leave someone's property worse that it looked before your removal services when you've caused it.

      Regards,

      ***** *******

    Miller's Tree Service is NOT a BBB Accredited Business.

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