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Business Profile

Market Research

Emporia Learning Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed research studies after receiving invitation links. But now Emporia refuses to make payment.They send spam for participating in research studies and does not make payment after completing studies. -After each research study, i received marketing related spam although i was told personal information will not be shared with third parties.-Studies required more time than initially mentioned time on emporia ste.Resolution Requested:1. Stop sending marketing spam 2. Stop sharing information with third parties without consent.3. Pay promised incentive for completed studies as i spent my effort and time (don't ask for incentive for any incomplete studies)

    Business Response

    Date: 03/24/2024

    Hi there,

    ******************* is an Indian citizen, residing in *****, and fraudulently attempting to collect cash compensation from our company.

    We are a technology startup that fascilitates recruitment of professionals for targeted B2B market research studies.

    ************ attempted 31 studies claiming to be a sales and sustainability expert, a business VR user, and oil and gas professional, a financial industry professional, and a marketing decision maker among many other titles. We do not tolerate this behavior and have repeatedly told him it is against or participant terms of service.

    He feels he should be able to collect the cash compensation (we pay all respondents) he earned from fraudulently responding to studies pretending to be someone else. Of course this is not possible and those incentives have been credited back to our clients and ************ has been removed from our platform.

    I'm happy to share transcripts to which ************ admitted to fraudulently taking surveys with our company. I can be reached at ************** and am the Chief Executive Officer for the business.

    Customer Answer

    Date: 04/01/2024

    Hello,
    1. Emporia is making false claims that I am an Indian citizen and reside in *****. I would ask Emporia to provide evidence to justify false claims. (I didn't make any claims; Emporia used my information on LinkedIn to contact me.)
    2. Emporia was the one who sent me messages to participate in studies. (screenshot of one message attached)
    3. So studies were terminated if I didn't qualify, but some studies I did complete. For these studies, Emporia sent me emails to claim payouts, but these links didn't work. (screenshot of 1 fake payout attached)

    Requested Resolution:
    1. Make payments for completed studies. (Don't ask for terminated studies.)
    2. Don't send me spam to participate in studies.
    Emporia can contact me at ****************, in order to resolve this issue.

     Complaint: 21377797

    I am rejecting this response because:


    Regards,

    *********************








    Business Response

    Date: 05/12/2024

    ************************* was invited to participate in a research study for a study looking to poll the opinions of Indian citizens. 

    After initial invitation, participants are invited to a participant portal, Polis, where they can see other active studies on platform. ************ proceeded to try to game the system and enter studies he did not qualify for. We have in our participant terms of service that this type of behavior is prohibitted.

    For instance, ************ took surveys pretending to be an IT Decision Marker, HR ******** Financial Advisor, and many more. Some of these he was able to fool the original system, but it was identified afterwards. Those surveys, again, per our terms of service, we will not be paying ************ for. He is an Indian citizen, has a LinkedIn profile tied to his account that shows that he lives and works in *****. He's now harrassed several of our employees.

Emporia Learning Inc is NOT a BBB Accredited Business.

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