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Business Profile

Keys

Minute Key

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my smart key in water, I called Minute Key and a representative by the name of Mohammed A******** came out chatted on the phone for 20 minutes to an unknown person and then he mentioned he had to order my part and quoted me 450$ I hesitated and agreed, then he got in my car and showed me how to use my smart key. After he showed me how to use it, he asked if I still wanted him to order the part. I said no I wanted to find it for a cheaper price. also he didn't change the battery in my smart key after he told me he did. After doing nothing, I was still in the same spot but the next day I found out that my card was charged for 279$ after calling in reference for the bill that was essentially for nothing. No one that worked at Minute Key would tell me the representatives name, and I found it on my bank statement. I can't afford to take this kind of loss I would like to know what can be done Regards,*************************

Minute Key is NOT a BBB Accredited Business.

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