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Business Profile

Dog Daycare

The Dog Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Daycare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog to the Dog Stop in Allison Park, PA for grooming. They cut her on her leg and neglected to tell me. She yelped I am sure! The next day she was limping and crying and had a 3/4 inch cut on her lower leg. I called and they kept denying anything had happened until I sent them a picture of the cut. She is no longer limping or crying but she had a vet appointment on May 7 and vet said there is a lump now and is irritated. I just wish they had told me what happened when I picked her up from them after the grooming. They KNEW they had accidentally cut her! Just inform the customer!

    Business Response

    Date: 05/20/2024

    Hello, 

    We are in receipt of the complaint from this customer regarding a recent grooming that her dog received at our The Dog Stop Allison Park location. We have conducted an exhaustive review of this matter and have spoken with our Groomer and General Manager. Our investigation did not uncover any negligence or mishandling on the part of the Groomer. Nevertheless, we care deeply for all dogs in our care, as well as the complete satisfaction of our customers. Because of this, we will immediately refund the disputed amount of $85.00 to the customer. We now consider this matter closed. Thank you. 

     

    Customer Answer

    Date: 05/21/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    *** ***********

The Dog Stop is NOT a BBB Accredited Business.

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