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Business Profile

Fire sprinklers

BetterProtect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire sprinklers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Better Protect to install a walk-in shower, with a raised toilet and grab bars in my home. ***** limited mobility due to muscular dystrophy and accident from a car accident. The contract was signed in July 2023. This project is partially funded by the PA Catastrophic Catastrophic *********************** Better Protect received a check for over $8,000 to begin the project in August. They started the project in mid-September. The delay was to gather the necessary materials. The project was supposed to take 3 weeks. We added replacing the floor. We paid Better Protect $3,000 for this additional work. Work progressed slowly until mid-December, when it stopped. There are a number of problems with the work that's been done. We e-mailed these concerns to Beter Protect. Concerns include a rubber membrane that is 10" short of *** requirements, floor problems that cause puddles and a toilet that is installed in violation of code requirements. It's also not at the height I require. Better Protect has yet to install a glass panel that separates the walk-in shower from the rest of the bathroom. The only time we've had Better Protect here was when they brought a tub that proved to be incorrectly sized. In the process of stuffing into the space, they damaged the *********************** that were just installed. We included this damage on our list of items to address that we sent to Better Protect. Better Protect replied to our e-mail, indicating that they would address our concerns. Over the past two weeks, I did receive one more e-mail from Better Protect that they were tied up with another project. I replied, asking when we could expect them to work on our bathroom. Better has not replied as of this time. The bathroom was supposed to be completed mid-October, 2023. While the floor and a couple other minor request may have caused some delays, of, perhaps a week, It's now February 20. I've been sponge bathing for months. I simply want my bathroom work completed.

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