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Business Profile

Mason Contractors

Brick & Mortar Masonry Home Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Matthew ** C*********, Brick & Mortar Masonry Home Services LL, to build a brick wall around the front of my home for $8,000. I paid him in cash before he completed the job. (My stupidity). He took my money and never completed the job. He started on Wednesday, August 3, 2022, and only worked for 3 hours. He worked 11 days for 3-5 hours. Out of 11 days he missed 4 days. His last day was Friday, August 19th. He was never on time, argumentative, short temper, and constantly lied about having so many employees working for him. I was told by his girlfriend ******* ** *****, who works with him and took cash from me on Friday, August 19th at my home that the only person he had working with him was a heroin addict that she had to let go. (This made me wonder). Matthew *. C********* and ******* ** ***** are nefarious people that need to be in jail. I do not believe that is the correct address for him on the contract. ******* may reside at **** ** ****** ***** ***., ********* ** *****. She also may use ###-###-#### as her telephone number. Matthew also took my gate to put a lock on it. He never returned the gate to me. I had to pay for another gate to be installed. I texted Matthew again last week, no response. I have gone to the police department. I pray you will be able to do something if not, I have to take legal action. Thanking you in advance for your immediate attention to this matter.

Brick & Mortar Masonry Home Services is NOT a BBB Accredited Business.

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