Complaints

This profile includes complaints for Sloane Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sloane Automotive Group

  527 N Easton Rd Glenside, PA 19038-5017

  
• 

  Sloane Automotive Group

  9903 Bustleton Ave Philadelphia, PA 19115-2145

  
• 

  Sloane Automotive Group

  20 Lancaster Ave Devon, PA 19333-1305

  
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  Sloane Automotive Group

  593 Lancaster Ave Malvern, PA 19355-1815

  
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  Sloane Automotive Group

  Sloane Toyota-Scion of Philadelphia 1546 Cottman Ave Philadelphia, PA 19111-3710

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit and run in my work parking lot.I took my car to Sloane Honda. Never was I told that they outsource the repairs or I would not have left it with them. The took longer than a week to fix it. When I picked it up, it had new damage, excessive miles, and more than a quarter of the tank of gas was gone. I had to write to corporate to get it fixed as they did not answer the 2 text messages, or Voicemails that were left. They finally fixed it. Fast forward to this week, I took my car in for a recall (lwhich Sloane would not fix) at another dealer and asked about my seat program issue. Per the attached, it was damaged by Sloane Honda. Again, they refuse to answer calls - they gave me two dates on VM which when I called to scheduled, they would not return the call. I wrote to corporate again. No response. I no longer live in ** and was up this week and tried to resolved this. I am looking for the $580 to repair it, the $160 I had to pay for the diagnostic, the gas to get there.I can't drive up to Sloane again and everytime I go there, they break something else - maybe intentionally.

  Customer Answer

  Date: 04/30/2025

  Hello, can you please close this case?  Sloane Honda provided a resolution and performed the service today. Thank you

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment and frustration regarding my recent experience with a Certified Pre-Owned (CPO) vehicle purchased from BMW of Devon. As a loyal *** customer, I expected a higher standard of quality and service than what I have experienced.I purchased a 2020 *** X5 (VIN: 5uxcr607lll76181 in October 2023 with the confidence that it had undergone a rigorous inspection process, as advertised under your CPO program. However, after driving the vehicle for only ***** miles within a single year of ownership, I have been informed that the following costly repairs are required:1.Brake pads replacement 2.RPLC both LW ctrl ar 3. Rear brake rotars 4. Front thrust arms 5.4wa integral alignment The estimated total cost for these repairs exceeds $*****, which is entirely unacceptable given the short duration and low mileage since the purchase. This indicates either a lack of proper inspection and servicing by BMW of Devon or a failure to disclose critical information about the vehicles condition at the time of ******* a consumer, I relied on the assurances provided by the *** CPO program, which is marketed as delivering ultimate peace of mind and a vehicle of premium quality. This experience has instead been stressful and costly, undermining my trust in the *** ******* demand that BMW of Devon and *** of North America take full responsibility for these shortcomings by covering the cost of all necessary repairs immediately and free of charge. Anything less would not only fail to rectify this issue but also tarnish **** reputation for quality and customer satisfaction.I hope this matter can be resolved promptly and amicably. Please respond within 10 days to confirm your commitment to addressing this issue. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further, including but not limited to contacting consumer protection agencies and sharing my experience publicly

  Customer Answer

  Date: 12/12/2024

  I do not have a copy of the warrant it is a certified pre owned vehicle and as I mentioned that only driven the vehicle for 4000 miles in 1 year, and the vehicle is asking for all these repairs the dealership should have inspected the vehicle before certifying this vehicle and then selling it to the customer, all I am asking is that they take ownership and provide repairs. 

  Customer Answer

  Date: 12/13/2024

  The service manager had called and agreed to fix the car and I am satisfied 

  Customer Answer

  Date: 12/13/2024

  The service manger has called and agreed to do the repairs hence I would with draw the complaint. Thank you 

  Business Response

  Date: 12/16/2024

  Service Manager ***** ************ had been working with the customer and the manufacturer to resolve his issues. We had offered to the customer to assist with the thrust arm bushing replacement, bringing his cost down to $400.  All the rest is vehicle maintenance. The customer accepted this and made and appointment for January 4th for install, prior to filing the complaint.

  After receiving the complaint, ***** reached out again to discuss matters with the customer. ********************** offered 20% off of the brakes service.

  The customer accepted the discount and said he would remove complaint.

  We consider this matter now closed.

   

   

  Customer Answer

  Date: 12/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ***********
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 2019 *** X3 to the Devon dealership. The brakes were to be replaced in the windshield wipers recalibrated along with optional service of changing the oil Im so on. After leaving the windshield wipers, run off the windshield when you operate them and the brakes squeal. Service ********** for the dealership is completely unresponsive. Management does not return calls. If you read their ****** reviews, its all the same terrible service terrible work, abusing customers. Its the same with this situation. No response.

  Business Response

  Date: 10/23/2024

  In review of Mr. ******** complaint; our service manager ***** *********** was actively involved in trying to reach the customer.
  In summary from Mr. ************ vehicle was at the dealership on 9/18/24 and we replaced brakes and wipers. He came back and the wipers were hitting the body as they moved from aftermarket windshield replacement. We did not charge him to fix this.  Mr. ****** also said the brakes were squeaking and we told him it was because they are M sport brakes.  
  After leaving each other messages for a couple days; Mr. *********** was able to speak with husband ****** at length on 10/21/2024. Today, Mr. *********** talked to Mr. ******** wife and everybody seems to be good with no further complaints. The car has been fixed and has no current issues. We now consider this matter closed.
  
  Best Regards,
  ***** *********

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle for PA state emissions and inspection, today 01/08/2024. Prior to leaving my vehicle I inspected all lights. Upon inspection of the mechanic in the service area he noted that I have a tail light bulb missing and I was charged for replacement which I approved simply to get my car to pass inspection.I am positive that the indicated rear right tail light was operational when I left the vehicle. My prior inspections there resulted in the same pattern of finding issues with bulbs that have not operation per the technician's inspection report. I was charged $27 for this service which needed not be done and there is no evidence of it being done.

  Business Response

  Date: 10/22/2024

  In follow up of this complaint, our service manager ***** ******* stated that the customer was informed he had a choice to have us install a bulb or he could have gone to another party to have the work completed. The customer did not have to have the work completed here. Mr. ******* stated It is not common practice or acceptable that a technician would falsify work or recommend work that is not needed.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/24 I dropped my truck off for an oil change. They never put any oil or the drain plug back in the truck. My truck is irreparably damaged due to their negligence.

  Customer Answer

  Date: 09/30/2024

  Dealership claims responsibility for truck leaking oil due to them putting in a torn o ring. Got truck back and now idles very rough at all times. Dealership refuses to repair/ replace motor. 

  Business Response

  Date: 10/07/2024

  Sloane Toyota Malvern has purchased and provided Mr. Kelly with an extended service contract with Toyota for his Tacoma. Sloane Toyota Malvern purchased a platinum warranty for him which will provide coverage for 96 months/125,000 miles, with a $0 deductible.

  Mr. Kelly agreed to these terms; and the matter is now considered closed.
  

   

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked this solicitor to STOP dumping unwanted mail on me. If it is non-English literate with respect to reading, the facility is near enough to both an elementary and high school where I'm sure a 1st or 2nd grader could explain to it what "REMOVE from mailing list" means.

  Business Response

  Date: 08/23/2024

  Hello,
  We have removed the customer information from all internal marketing tools that we use.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer ****** Glenside last Saturday and left the lot with it on Monday 6/10. On 6/17 I was in ******** and my vehicle was having trouble breaking and I heard noises in the rear back so I called glenside and ask can I take it to any ****** dealer to be looked at . They stated yes and its covered u see warranty only for it not to be. I only had this vehicle for 1 week and Im having issues with it. It also should not have passed state inspection with the issues the car is having. I reached out to *************** where I purchased the vehicle and they are trying to force me to drive it 2 hrs out to them to get looked at but not wanting to do the repairs. This is also an ongoing issue with this dealer when I did my research. I will attach the findings from the ****** dealer in new castle ********. Now the new castle dealer stated they will repair it glenside will send them payment to fix the vehicle. ******** is refusing to do so knowing the car should not have passed state inspection not only that I have 4 minors between the age of 2-7 in the vehicle and me not being able to break is a hazard and the rear bearing/seal - hub/bearing on the verge to breaking is not safe. The techs at this location have been nasty to me when I call and still never stated how this can be fixed. This car was ****** dollars and I put 3000 down . The issues with the vehicle is clearly not my fault I only had the car for a week. Please somebody call me thank you

  Business Response

  Date: 06/21/2024

   Our service manager ************************* had been working with the customer, as of 6/20/2024 the updated status of the matter is the following:

  *************************, Sloane *********************** manager, has advised the customer to take the vehicle to ************ which is close to her residence. ****************** contacted the service manager at that dealer location and authorized repairs for the client. ************************ is aware that she is responsible for setting up the appointment which he gave her contact information at the dealership. Once the repairs are completed, Sloane ****** Glenside will be billed for the repairs. ************************* is aware of the arrangement, appreciated ***************************** follow up and thanked him. 

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2019 I leased a 2019 Honda ******* from Sloan Honda, located at **** ********* ***, Philadelphia, PA *****, Tel. ###-###-####. Throughout the 4 years i had the ******* I complained about the transmission not working correctly. Sloan Honda and the Service Department gave me the run around made me feel like I didn't know what I was talking about. A few weeks before turning it in i found an article about a class action lawsuit against Honda in California for the 2019 ******* because it turned out the transmissions were bad, Honda and their Dealers knew about it and lied to customers and didn't fix. This information came a little too late for me I only had a few weeks to return the car and get a new lease, which brings me to the current problem I am having now. In 7/15/2023 I turned in my 2019 leased Honda ******* *** and leased a 2023 Honda ***** Elite. On 8/23/2023 I took my vehicle to their service department because I wasn't getting the correct fuel mileage, or even close, that the specs for my vehicle said I should be getting. My thought was maybe there was something wrong with parts of the fuel system. From 8/23/2023-11/10/2023 I have made my concerns known and have taken my vehicle to get serviced 3 times. Have tried on countless occasions to resolve the issue with Sloan Honda and again they do what they do best. Give me the run around and speak to me as if I was uneducated and stupid. They were condescending and disrespectful. I tried to reason with them and got nowhere. They tell me that my vehicle is working as advertised but won't show me proof of the tests they did and the proof that they speak of. Honda sent an engineer to check but they refused to give me a copy of that report. My vehicle shows i'm getting and average 215 mpt or 11-14 mpg. I want to exchange my vehicle with same financing I have now. They tried to exchange for a lesser priced Pilot (touring) at a higher montly payment than I am paying now. Does that make sense. I need help.

  Business Response

  Date: 12/15/2023

  In response to the complaint that was filed, I am aware of the concerns written by customer *******************************.  Sloane Honda did ask the manufacturer for assistance, and they did send a Honda field specialist to the dealership so the vehicle could be inspected. The field specialist reported finding nothing out of the norm based on their parameters. We also did a gas check ourselves, and it also came up within the parameters. 
  

  In an effort to help the customer, we also tried to get them switched into another vehicle. The customer has a 2023 model, and we only have 2024 models in stock to offer as an alternative. As far as matching the financing is concerned, unfortunately, we do not have any control over the programs or finance rates that are extended to customers. Due to the current market, the customer would see an increase in their monthly payment based on the rates and programs available at this time.   
  

  I understand the frustration that the customer has relayed to us. I have been trying to work on a resolution in an effort to satisfy the customer. Currently, I do not have any other options for them other than the ones we have already discussed. 

  Customer Answer

  Date: 12/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Sloan Honda has blatantly lied about the results. I requested a copy of Honda's Field Engineers result and they flat out denied me a copy of that report, WHY? Do they have something to hide? What explanation do they have for my vehicle to show that on a full tank it's getting an estimate range of 219 miles per tank, about 11-14 mpg. What explanation can they give for that? They have given none. They claimed Honda Corp is responsible for my problem and Honda Corp is claiming Sloan Honda is responsible, so now no one is responsible. Honda is the company financing the lease yet they claim they have no sway or control over that, I highly doubt it. I am sure they can call the financing department and ask for help getting me the same deal. But at the end of the day, they are a big business and I'm just another customer who's money they got and now could care less if I accept their solutions to my problem. Ok at the end of the day my car IS NOT performing as advertised and the countless pictures after filling up the tank proves it. If they can not, as they say, give me the financing I currently have on another vehicle, (they also have the ability to check other dealers to see if they have a 2023 Honda ***** *****, but its not in their best interest to do so) then I want to return the vehicle, get the $1000 down I gave them and be refunded for the trade in amount due to me when I returned my 2019 Honda *******, which I also leased from them. Take the car back and return my money and the problem ends. That is what I would like to happen.
  
  Regards,
  
  **********************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2023, I had my car serviced at my local ****** dealership for the tightening of my serpentine belt that was squeaking. (I paid 164.25) I wanted to get this fixed, because I was headed out of town with my wife and children. ( A serpentine belt that is loose, can cause your vehicle to shut down.) Less than one week later, while on a road-trip passing through Virginia, I heard squeaking coming from my belt again after getting the belt and bolts serviced at the ******. I then took my car to another ****** dealership, (******* ****** Hampton, Phone # **** ******** ) only to be told that the previous tightening of my serpentine belt at the first dealership was done incorrectly. Unfortunately, due to me being out of town on a road trip in Virginia, I had to pay another ****** dealership to tighten my belt. (I paid 165.00) The customer service rep at the second ****** dealership contacted the first dealership and explained that the job was done incorrectly. The first dealership, Sloane, did not take accountability for doing an unsatisfactory job, even though another ****** dealership identified the issue. I spoke with the service advisor, ****, at Sloane ******, who was unprofessional. He refused to give me a refund. I asked to speak with the manager of the store and was denied. I reached out to the ****** Brand Engagement Center who told me that the manager of Sloane ****** would contact me, but I never received a phone call. Two days later, I called the Sloane dealership and was unsuccessful with reaching a manager or receiving a call-back. I was alerted by the engagement center that the Sloane dealership responded to them, saying that there is no way my vehicle would have made it to Virgina if the job was done poorly. The Sloane dealership responded to the engagement center, yet never once responded to me. I am reaching out to see if there is any fair conclusion that could be resolved in reference to this matter. Thank you for your time.

  Business Response

  Date: 10/04/2023

  We spoke to ******************** ******* regarding his concerns on receipt of the complaint; and agreed to refund his money $164.55.

  He has since picked up the check from the dealership, and we now consider this matter closed.

   

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Sloane of ****** located at ***********************, on Aug. 5th, 2023. August. 7th, 2023 the check engine light came on. I contacted Sloane about a possible rental or loaner car for transportation until they can fix my vehicle but was told its nothing that can be done even though the car comes with a 90 day warranty and I also paid for a 3 year extended warranty.

  Business Response

  Date: 08/31/2023

  After bringing ****************** complaint to our attention we took the following steps. 

  Service Manager ***************************** contacted ****************** and found out the vehicle is currently at ************ for diagnosis. He confirmed this customer does have an extended warranty through ****** Extra Care.
  ***************************** called and left a message at the service manager number for Reedman with the phone number and warranty information so that they can call once diagnosed.
  ***************************** explained this to the customer as well. *** also explained that if the repair is covered then they should also cover a rental car up to 5 days based on what repairs are needed.
  ***************************** also gave the warranty number to the customer.
  ****************** was very appreciative of the call and follow up and is waiting to hear from Jeep.

  As of right now, we consider the complaint addressed and handled.

  Customer Answer

  Date: 09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************