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Business Profile

Casino

Hollywood Casino

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Elizabeth J

    Date: 11/10/2024

    Rude!!! Terrible customer service. Go to ***** to or fitzgeralds

  • Sharon & Charles L

    Date: 08/14/2023

    My physically handicapped Husband and I attended a Concert on August 11, 2023 at The Grantville Hollywood Casino. I called to verify that there were seats in "The Pit" area, due to my husband's disability, which we purchased seats. We were given seat number 38 & 39. I was assured there were seats. No seats in the Pit area and they gave him a folding chair, when there were empty seats in a cheaper ticket area. He was so far off tp the side that he could not see the Concert.
    I was also told the gates did not open until 7:00pm. Again, I was given wrong information. The gates opened at 5:00pm. We missed the first two acts. It gets worse.
    My husband bought me a meet and greet. I was told in an email by Rick Springfield's Merch that I had to check in by seven or my money $349 would be forfeited. Well, I checked in and was told to go to the Merchandise booth. So, I did. They told me I had to go to "The Big White Tent". There was no such thing. Finally, a Security Guard who stated he had to take others to the meet & Greet area because of wrong info, took me to the spot and told me I had to get in line because by this time it was 8:15pm. I missed the first three acts due to the disorganization of this business and organizers.
    We paid $260 for seats that were not there, they put my Husband in a folding chair which caused him pain when very comfortable cheaper then we paid for seats were available and all 5'1" of me was shoved around by drunks in the Pit area. Everyone in front of me, I was stuck in the back, were over a foot taller then myself. So, I saw very little of the last show, which was Rick Springfield.
    I have sent a complaint to the Casino and am highly upset at how we were treated.
    Drunks walking around almost shoved me to the ground. Yet, each was still being served.
    Ourselves, Friends and Family will Never attend any event at this Casino. Also, we are out $260 that I paid for tickets we coukd not even use.
    Warning: STAY AWSY FROM THIS VENUE.

  • Shinta W

    Date: 06/15/2023

    They are stealing money. I win and it's not credited to my account I contact email and they don't respond. I contact via phone and it says leave a message do not play their online casino nothing but drama and zero customer service

  • Josh D

    Date: 12/11/2022

    Hollywood Casino in Lawrenceburg Indiana
    Boogie nights club manager
    Bar tenders can not do their jobs appropriately or contain discussions with guest to properly serve others and then blame others for getting frustrated and concerned with service. But at the same time remove them from premises and not even aloud in the casino itself. Very pathetic that a bar maid with no clue has this authority especially when the police and security agree with the customer.

Hollywood Casino is NOT a BBB Accredited Business.

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