We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Hidden Collectables

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3-30-22 I purchased a $675 one year subscription to HC Grading Company/ Hidden Collectables LLC. One year subscription service included 5 week turnaround time discounted pricing and more. Service HC grading provides is in casing training cards in hard plastic slabs for protection. I sent off many orders from March April into May of personal trading cards to be in case by HC grading company. Service took well longer than 5 weeks some taking longer than 6 months to return. When first order arrived back that was sent off April 6th 22 61 out of the 70 slabs were either chipped crack squeaky or not sealed at all on bottom right side as to the point of the cards falling / sliding out of their protective case. Brought this to the owners attention key States you are not the first person to tell me about this issue. Why does he continue to send out product when he knows there is a ongoing issue? I tell him I would like to get the slabs fixed he says he will fix them but he will not pay for any return shipping label I asked to see his policy on returns and refunds as I could not find them on his website. He then States company does not have any policies in place this is just his personal policy. I tell him if we cannot come to agreement on the return label I will open a refund on the 61 damage slabs via ******. He tells me if I open a refund on ****** he will then return all orders that he has from us and he will not issue any refunds. The other orders he has has nothing to do with the damage slab orders they were different orders different dates different payments. Today 9 20 2022 he sends me a tracking number for the remaining orders not completed he is sending our cards back to us without the service being done. I asked for a refund he states he will not be refunding any money at all on any orders even though he has not completed or done anything to the last few orders. We have screenshots and proof on multiple occasions of him stating bogus time frames and denying refund

Hidden Collectables is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.