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Business Profile

Gun Dealers

Kahr Arms

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this gun in 2023 new. I have had nothing but issues with this gun since Ive had it. This is the 3rd time sending this firearm back to company for repair. The front sight has come off twice now and has had multiple jamming issues since purchase. I have never had to take a firearms back from repair and this is the 3rd time I have to do so. This is wasting my time as its fed ex returns. I am extremely concerned about my safety as this firearm fails to go back into battery after firing. I have shot over a hundred guns and this one is junk. Budsgun shop order *******

    Business Response

    Date: 09/03/2024

    I am reviewing the Customer's complaint wit our customer service department and will reply once I have the history of the account, probably within 48 hours.

    Customer Answer

    Date: 09/12/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22220387

    I am rejecting this response because: The company has yet to contact me about gun that constantly malfunctions. 


    Regards,

    **** ******








  • Initial Complaint

    Date:06/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of upgraded sights for my pistol. The webpage said it would fit. I took the pistol and sights to my local gunsmith to have them professionally installed. The front sight does not fit. I contacted Kahr, and they told me the set was only for pistols made in Israel (mine is USA made). Subsequently, after I complained about the issue, Kahr changed the webpage, and after the fact is using that as the excuse that I ordered the wrong part. Nowhere on the original webpage did it mention the sights only fit Israel made pistols. I uploaded a picture of my receipt showing only them saying the sights are made in Israel. You can see it is different from the current webpage. I paid my local gunsmith $100 to try to install the sights, and now I must have the original sights re-installed. I believe Kahr should: 1) Replace the incorrect front sight with the correct part at no additional charge. I will send the incorrect part back to them at my own expense. 2) Reimburse me for the gunsmithing fees. 3) Prominently display on their website a notice and acknowledgement that Kahr has posted incorrect and incomplete information regarding some their products for sale, and advising potential customers the verify fit and suitability before making a purchase.

    Business Response

    Date: 09/25/2023

    Dear *** *******:

    Upon receipt of your letter we reviewed our customer service documentation which included prior correspondence with the complainant.  We found that the customer ordered the wrong part, although the web page clearly stated "Fits only Israel made ****** *****" and he was in possession of a ****** ***** made in USA.  He voiced concern to us about the web page but did not call us in advance to determine if he was ordering the right part.  Nor did he call us before having a gunsmith try to fit the sights on the gun which clearly were not made for that gun.  He failed to return the sights when we requested him to do so.  Additionally, had he called us at any of these times, his problems could have been avoided or alleviated. We cannot use or resell the incorrectly purchased sights.   Our company has an excellent reputation for quality products and customer service.  As a customer service gesture, we would be again willing to send the customer an RMA, have him return the sights and send him a refund of 100% of his item purchase price which $234. With the prompt return of the sights and issuance of a refund of 100% of the item purchase price, we would consider this matter closed and resolved without further recourse to the complainant. 

    Customer Answer

    Date: 09/26/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:

    The original webpage, from which I placed my order, DID NOT say 'Only for Israel made'.

    The original webpage was ALTERED AFTER I made my complaint to the company about their incorrect and misleading information.

    Regards,



    **** *********

    Customer Answer

    Date: 09/26/2023

    Additionally:

    Although the Company states they offered RMA and refund, and I did request such on June 2, 2023, they never authorized, nor issued, RMA.

    All I want is the correct parts.

    Regards

    **** *********

    Customer Answer

    Date: 10/16/2023

    Below please find the email chain between myself and Kahr. I never received any RMA number. I never received any further communication from Kahr beyond this point.

    Perhaps this will help you (BBB) understand my frustration and why I reject Kahr's statements regarding this matter, 

    Please ask Kahr to provide proof they issued RMA. They cannot because they never did, nor did they offer to issue RMA, even though you can clearly read my request they do so (06/02/2023 10:26AM).

    I always believed the BBB was supposed to help the consumer when big companies try to take advantage of them?

    Wed, Jun 7 2023 10:04 AM
    From:
    [email protected]

    To:
    **********@***.com

    Hello,

    At
    this point I will be forwarding your request and our conversation
    to my upper management for your request for us to cover the
    shipping label. I will respond as soon as the reviewed everything
    or have them reach out to you directly.

    Kind regards,

    Customer Service Department
    PA
    Facility
    KAHR Firearms Group

    -----"**** *********"
    <**********@***.com> wrote:
    -----
    To: "'[email protected]'"
    <[email protected]>
    From: "**** *********" <**********@***.com>
    Date: 06/06/2023 01:26PM
    Subject: Re: Order #*****

    ******,

    No, it was not. I reviewed the page carefully several times on
    several different occasions before making the purchase.

    It never said it was not for **** *** or USA
    made, either.

    Why can you not admit you are wrong, do the right thing, and either
    exchange the incorrect front sight for the correct one, or issue
    RMA and refund?

    Is Kahr really that sort of company? Have I mistakenly believed you
    to be people of honor and integrity?

    Regards

    -----------------------------------------
    From: [email protected]
    To: "**** *********"
    Cc:
    Sent: Tuesday June 6 2023 11:10:01AM
    Subject: Re: Order #*****

    Hello,

    No, we never made a false
    statement. We never said the sight were for the US ****** ***** or
    model *** and as I stated before and after the change this
    disclaimer has always been on the page.

    Kind
    regards,
    ******
    Customer
    Service Department
    PA
    Facility
    KAHR Firearms Group


    -----"**** *********"
    <**********@***.com> wrote:
    -----
    To: "'[email protected]'"
    <[email protected]>
    From: "**** *********" <**********@***.com>
    Date: 06/06/2023 10:58AM
    Subject: Re: Order #*****

    ******,

    So, you admit the info I replied upon to make the purchase was
    wrong.

    Either send me a front sight that will fit my Mark *** (USA made),
    or issue RMA and refund.

    Regards

    -----------------------------------------
    From: [email protected]
    To: "**** *********"
    Cc:
    Sent: Tuesday June 6 2023 9:15:49AM
    Subject: Re: Order #*****

    Hello,

    Yes, we updated the item page
    after you brought this to our attention, in case you I did sent
    this snapshot before the update (email was sent to you at 11:07 on
    06/02/23)in case you missed it.

    Kind
    regards,
    ******
    Customer
    Service Department
    PA
    Facility
    KAHR Firearms
    Group

    -----"**** *********"
    <**********@***.com> wrote:
    -----
    To: "'[email protected]'"
    <[email protected]>
    From: "**** *********" <**********@***.com>
    Date: 06/02/2023 05:25PM
    Subject: Re: Order #*****

    ******,

    See attached copy of order receipt. "MADE IN ISRAEL". Not "for
    Israel made ****** *****".

    Step up and do the right thing.

    Regards

    -----------------------------------------
    From: [email protected]
    To: "**** *********"
    Cc:
    Sent: Friday June 2 2023 11:07:09AM
    Subject: Re: Order #*****

    Hello,

    The mark *** ****** ***** are
    only made for the US models, the Israeli ****** ***** are the mark
    1 and 7 that were being produce until roughly 2005. Below you will
    see a snap shot of the description where it states that it fits the
    Israeli style only. I will follow up to see if I can get the
    approval for the returning shipping label and full refund with my
    supervisor, again this is not a
    guarantee. 

    Kind
    regards,
    ******
    Customer
    Service
    Department
    PA
    Facility
    KAHR Firearms
    Group


    -----"**** *********"
    <**********@***.com> wrote:
    -----
    To: "'[email protected]'"
    <[email protected]>
    From: "**** *********" <**********@***.com>
    Date: 06/02/2023 10:26AM
    Subject: Re: Order #*****

    Joshua,

    Where on the website does it state for Israel made Mark ***?

    As far as I see, it only states the sights are made in Israel. You
    people really need to do a better job of providing information on
    your website. This was also the case with the sights I ordered from
    you for my ******, i.e. that your information is misleading and
    incorrect. I did notice that after I complained about the info,
    your made the correction on the webpage. I would suggest you do the
    same for the **** *** sights.

    Please issue RMA reference number, and I will send them back. I
    presume I will receive a full refund?

    Furthemore, let me ask you this; is there a set of adjustable fiber
    optic sights that actually fit my **** ***?

    Regards

    -----------------------------------------
    From: [email protected]
    To: "**** *********"
    Cc:
    Sent: Friday June 2 2023 10:05:23AM
    Subject: Re: Order #*****

    Hello,

    The reason why the sights are
    too small is you order the sight made for the older Israeli desert
    eagle. As for the refund the wrong sight were order and you will be
    responsible for mailing them back to the address
    below.

    *** **** ***
    Greeley
    Pa
    *****

    Kind
    regards,
    ******
    Customer
    Service
    Department
    PA
    Facility
    KAHR Firearms
    Group


    -----"**** *********"
    <**********@***.com> wrote:
    -----
    To: "'[email protected]'"
    <[email protected]>
    From: "**** *********" <**********@***.com>
    Date: 06/01/2023 04:44PM
    Subject: Order #*****

    I purchased a set of fiber optic sights for my **** *** on this
    order.

    I took the sights and the pistol to my local gunsmith to have the
    sights professionally installed.

    Today, I spoke with him, and was told the sights (specifically the
    front sight) do not fit, because the sight base is too small for
    the dovetail.

    I cannot believe a $250 set of sights that you people sell
    specifically for the Mark *** does not fit.

    Now I am out $150 for the gunsmith service.

    I should have known better after the fiasco with the sights you
    sold me for my ******.

    I am hereby requesting RMA and refund for the sights.

    Regards


    [attachment "** **********" removed by Kahr
    Info/******]More Information...

Kahr Arms is NOT a BBB Accredited Business.

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