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Business Profile

Transmission

Long Life Transmissions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent to this transmission shop after my transmission started to act up. The sales associate, stated that he took his car there for a transmission and they did an amazing job. I could find any information about the place until I received the receipt and looked the place up online. Almost all the reviews were terrible, scroll down to see that the sales associate left great reviews(of course). After a few months of driving the check engine light came back on. So, I took it back and wait over three weeks for the car. I was in contact with the sales associate and he kept giving me the run around. This is when I found **** the auto mechanics phone number online. So, I called him and started communicating with him instead of ***(the sales associate). **** stated that he changed the problem twice but the light kept coming back on. He stated hes finished with the truck for quite some time and that I can come pick it up whenever because the problem is now electrical and thats something that he doesnt work on. He stated that I would have to take it to another mechanic to have them look at the electrical harness. Which I did the new mechanic is stated that it isnt electrical l, the original code on the truck is the same as before and it has nothing to do with electrical components of the truck. After speaking to the second mechanic he stated that **** can give him a call, but **** never did and its been over two weeks. I have tried calling **** but my calls are ignored. At this point I am stuck because I need my truck fixed properly not the way it was done originally.

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