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Business Profile

Ambulance Services

Mutual Aid Ambulance Service Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mutual Aid Ambulance Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mutual Aid Ambulance Service Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 11, 2023 I had to have an ambulance that took me from my home to the local hospital. The local hospital was unable to help me and I had to be transferred by ambulance to a bigger hospital to the next biggest city. I paid a subscription to this ambulance company and highmark ********** blue shield. I paid everything except what is on the attached paperwork. MAASI (ambulance service) billed me for the amount of $240.72 which I paid as seen in paperwork. Photo of check attached. I didn't hear anything more from MAASI until a collections (C.C.I) contacted me by mail that I owed for what the Highmark Blue Shield already paid. I sent copies of proof that this was paid and CCI sent me a statement saying that I paid $0 which is included in the paperwork. Now CCI is saying I owe $886.63 for October 31, 2023. I didn't use the ambulance service on any dates other than the April 2023 dates. I was in heart failure when I had the April service and I have never used it before or after. My last name was ********** and I have remarried and it is now ******. The Ambulance company is trying to SCAM because they already got paid by me and by my insurance company. I have proof in the photos below. I tried to call and contact the ambulance service who I had the subscription from and they refused to work with me. According to highmark **********, I overpaid and I am owed a refund. I expect a refund and I am expected to have this removed from my credit.

    Mutual Aid Ambulance Service Inc is NOT a BBB Accredited Business.

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