Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought my car from this business. I called today to get my car serviced I was told I get free oil changes for life and emissions because I bought my car from this place I was so disrespected by the service department I need my oil changed in my car. I need my filters changed in my car. I need my fluids topped off in my car and I also need my car looked at and these people just Act like they dont give a c*** I have ******* mile warranty under my hood. I also have it in writing on my statements of purchasing the vehicle. If somethings wrong with that car Im covered I also. Needed my car detail cleaned inside and out and they want to charge you $300. My car was never detail cleaned to begin with and I also have text messages with the sales *** who sold me my car complaining about the issue and then they also want $150 for a front and alignment never have ever paid that much. I felt like the service department just didnt give a c*** and thats ridiculous if I have ******* mile warranty under the hood and Im telling you theres an issue with my car and I want you guys to look at it. It shouldnt be a problem. When I asked for an oil change when I asked for you guys to work on my car, it shouldnt be a problem and I shouldnt have to feel that my call to the office to schedule. My appointment was an inconvenience to you guys $300 to get my car detailed cleaned when my car was never cleaned to begin with there were stains and dust and dog and cat hair everywhere Thats crazy Im not saying everyone was mean here because thats not true. The service department was not the greatest their attitude comes off like they just dont give a s***

  Business Response

  Date: 03/25/2025

  Good Afternoon *****-

  Mr. ***** came in on 03/24/25 @ 9:45am. At that time, we completed an Oil & Filter change, topped off fluids, replaced his Air filter, and Cabin Filter @ no charge. His salesperson spoke to him and he seemed to be ok. Just to be clear, we do not take appointments for Oil & Filter changes, and other various "small" services. He is welcome to come in anytime without an appointment to get these types of services done. We're sorry if whoever he spoke to on the phone gave him attitude. That's obviously not the way we do business. please let me know if there is anything else we can do. 

  Sincerely,

  **** Camlin

  General Manager

   

   

   

• Initial Complaint

  Date:10/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive purchased my car from them in may, Ive been having to go for an oil change almost every month beings the kind of job I do . Someone from here told me before that I do not have eliminate oil changes on my car when my car does thats what my salesman put on my warranty . That was my very first issue when coming here about 3 times. ( they never had me pay for one) it got straightened out once I talked to my salesman . Everytime I do come in to get serviced they are being completely rude to the elderly who comes by to get serviced as well. I try not to speak up because I am the only person of color in there at that time so I do not feel comfortable. Ive tried calling them instead of going into the establishment to ask about parts for my car, which they sent me to another car shop they work with because they do not do auto body work . and the lady is being completely rude on the phone and telling me she doesnt know anything and as I am trying to tell her maybe shes misunderstanding me shes hangs up the phone . So I call back and speak to another employee and now I am trying to tell him the situation that just occurred and also what I needed in the first place . He was being very aggressive over the phone and talking over me to the point I couldnt talk or speak my problem . I told him I was going to call the BBB he stated to go on head and do so. And also did not help with anything or acknowledge the last employee being rude as well. If I knew this establishment was like this I would have never brought my car from here. Actually I would like to take it back and purchase my car from someone else . I rather spend my money with people who doesnt treat their customers that way.

  Business Response

  Date: 10/15/2024

  Good Afternoon
  
   
  Im writing to address complaint #******** with Ms. ***** I read this complaint several times and wasnt clear on what her exact complaints were. So, we reached out to speak to her and gathered that her main complaint was the fact that we were treating an elderly customer rudely. She elaborated about what made her feel this way as apparently, she walked in and one of our advisors was yelling at an elderly customer. We apologized, and honestly thats not the way do our normal day to day business. We identified the advisor and handled the situation internally. As far as the rest of the letter goes, I believe everything else had been taken care of. Please feel free to reach back out to me on any other clarification you may need. Thank you for your time!
  
   
  
  Sincerely,
  
  **** Camlin
  **** Camlin Hyundai
  Dealer Principal/General Manager

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle (2015 Hyundai Tucson) roughly 2 yrs ago. As the second owner there was no warranty. Every oil had to remind them to install my reminder sticker. Back in January of 2023, a former employee installed a reminder sticker for 10000 miles (I had to go back 3 days later). Consequently my engine was 3 qts. low in April (found this out in June). I was told in June that the pistons were shot. My idiot light (check engine light) would come on & wouldn’t accelerate over 40. There is a recall for this problem, but they need to do an oil consumption test (they have refused due to warranty issue) recall has nothing to do with warranty. Due to their former employee it would cost me $7000.00 to replace my engine due to their employee. This is clearly Hyundai’s problem-not mine. This is due to their former employee not me!!!!
  They also charged me for a rental that I was told was a loaner.

  Business Response

  Date: 07/07/2023

  Thanks for the message. We've reached out to ******* and left her a message. We would like to offer to either give her the option to split the cost of replacing the engine with us 50/50, or try to trade her out of the car, giving her fair market trade-in value for her car. Just to keep everyone on the same page, the decision to decline full warranty replacement of her engine was made by Hyundai Corporate, not us.  We are currently waiting on her to call us back. Just wanted to keep you in the loop. 

  Thank you!

  Mike C*****

   

   

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our vehicle in for a new motor and duel clutch for transmission. We spoke to an employee and went through the trial basis to see if everything was covered via warranty. Employee assured us that both items were covered and we dropped our vehicle off for repairs.
  
  The employee quit during the repair process and our account was handed off to the Department Manager. Then, we get notified that the duel clutch was not covered, even though other employee guaranteed it was.
  
  If a representative of a company states it was covered and he quits they business should hold to his word.
  
  The Department Manager was rude, unprofessional and said oh well...
  
  Then to get a bill fpr over $1900.00 when the part failed and had no choice to replace. We were told it was covered and then over a month after rhey had vehicle told it wasn't.

  Business Response

  Date: 07/03/2023

  To whom it may concern-

  On April 12th, 2023, Mr. or Mrs. ****** brought their car in and complained about engine using oil and transmission slipping. They had an extended warranty. It's hard to say exactly the discussion between our former employee and the ******s because he's not here anymore. I would find it very difficult to believe though that he would say everything will be taken care of without even diagnosing the car. Anyway, Hyundai took care of the engine, and the extended warranty he had declined the Transmission due to the clutch being a wear item. 

  We called the ******'s at this point and let them know the decision of the Extended warranty. At this point they said they would think about it. We told them it would be cheaper to do it while we had the engine out because the labor would be half because of overlap time. They said they would get back to us. A day or two later, they told us to go ahead with it, and approved the $1900.00 quote. We finished the job and asked them to come pick up the car. They did, and paid their bill which they had approved. 

  I see no reason why we should be refunding any money to the ******'s at this time. We did absolutely nothing wrong. I'm sorry if they believe Christian told them everything would be taken care of, but that's kind of hard to believe seeing that it wasn't even diagnosed. 

  One more thing, the loaner car we provided the ******'s during most of this transaction came back with a large gouge on the left front fender which they denied knowing anything about. 

  I see no reason why we would participate in any refund due to the ******'s.

  Thank you!

  Mike C*****

  *************************

   

   

   

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  
  
  Regards,
  
  
  
  ******* ******