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Business Profile

Home Improvement

Paul White's Property Preservation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would constantly say they were showing up and never would. Happened at least ten times, missed time at work waiting for them to show up. Never finished the job, was told five days and finally has rj hire someone else six weeks later cause job wasn’t done. Also did terrible job on the work they did do. No straight cuts, closet door is not even close to being straight

    Business Response

    Date: 06/29/2024

    The customer refused to pay us the customer went on vacation and we didn't have access to his basement. The customers work area was consistently covered n dog urine and dog crap.. making us work in an unsanitary environment.. the amount of flies in that room on a daily basis nearly had my employees quit.. as for our work he waited until we was 95Percent done to fire us in hopes that he didn't have to pay us .. we did nog jang that closet door the customer did we couldnt finish the seams of the dry wall even if we wanted to . He painted over the drywall before it was even done . I wish people would tell the whole truth before making up these bull**it lies he still owes my company 1290.00 and still has our tools . .. and about us not showing up before the customer even hired us he was well aware of our other company obligations we do not work on residential sites Wednesday thru Sunday we have lawn care obligations during those days and he agreed to all of tbis .. so he can go cry wolf some where else. F*** him this is in the magistrate I'll see him in court for sure

    Customer Answer

    Date: 07/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     
    Regards,

    *** *****

Paul White's Property Preservation is NOT a BBB Accredited Business.

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