Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm gonna try to.make this simple..
  Husband got sick ended up in hospital last year around August 2022 with no insurance and so we had to go the finance assistance route after receiving a bill on 10.31.2022 than again on 11.9.22 for $1,470... We
  Received another bill on 12/29 for #220.88, paid that..recieved another bill 2/6/23 mistakenly paid that again received yet another bill 4/19/23..That is were I started calling to find out what the issue was why my money wasn't being credited to my account and realizing I over paid..First man I talked to said we will look into it doesn't showed you paid. Give us 30 days. That was 4.25.23..Second time I called 6.9.23, talked to Ann who said we need proof you paid so I sent her email of both canceled checks...she said she saw the assistance for 100% they will work on it call back 30-45 days..
  Called back 7.18.23
  Same run around...call back in 30-45 days....all over again..talked to supervisor tring to get a clear understanding of the problem...
  So I basically understand her to say we owed 1400, after assistance we owed 220.88 but we are covered 100%, that don't make sense, but they owe us 220.88..she said...call back next week ...All is I want is my money I am.owed for over paying it shouldn't take since Jan 2023 to resolve an payment on an account and an overpayment...

  Business Response

  Date: 07/21/2023

  complaint #********
  
  Coding and Billing for our company, Westmoreland Emergency Medicine Specialists, PC, is contracted to and performed by Ventra Health.  These bills are only for professional services, also known as the physician billing.  Additional facility charges, if any, are billed by Excela Health. 
  
  In consultation with Ventra, they have confirmed receipt of two payments of $220.88.  The first occurred on 1/4/2023, the second on 2/14/2023.  There was apparently a delay in these payments being matched and logged to the patient account. 
  
  This situation has been corrected.  The patient was issued a refund check on 7/19/2023. 
  
  The family was contacted directly by Ventra Health regarding this matter.
  
  I sincerely apologize for any stress and inconvenience this created.  We will continue to work to ensure these types of errors are corrected for the benefit of other patients. 
  

  Customer Answer

  Date: 07/26/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from this group in May of 2022 for Emergency room services provided in Sept. 2021.
  Per my ******** ****** suppliment plan all emergency room services should be covered. I looked the information up on my ******** account the this group was paid the plan portion for their services and I have no copay. They turned it over to a collection agency and I would like to make sure this is removed from my credit record since I do not owe this. I tried to call but as usual you get someone in another country who they farmed their billing to.
  While review in the rest of my invoices last year I discovered I had paid them for the same scenario for Emergency room services that they billed and were paid for by ********. They invoiced me for the balance, which I find out now I did not owe.
  How do I get reimbursed $323.39 that we paid for and shouldn't have? Invoice ************* How do I get the other invoice they billed me for in error $1,422. removed from my credit record. Invoices *************  (I did send the collection agency a letter about this but have never heard back.)

  Business Response

  Date: 11/18/2022

  CASE #********
  

  RESPONSE:

  ***** ****** was seen and cared for as described.

  Coding and Billing for our company, Westmoreland Emergency Medicine Specialists, PC, is
  contracted to and performed by ****** Health. These bills are only for professional services,
  also known as the physician billing. Additional facility charges, if any, are billed by ******
  Health.
  

  There is record of a contact to the Call Center at ****** Health. Additionally, after receiving
  this complaint, our office contacted the patient and family directly to facilitate resolution.
  

  In regard to Invoice *************, it has been discovered that a billing system software error
  generated the additional charge of $323.39. It will be promptly refunded to the patient by
  check.
  

  In regard to Invoice **************, the patient had bills submitted from more than one care
  setting on this day of service. There would be no way for each provider to have knowledge of
  the other. Only a single claim on a particular date of service is paid by insurance. The non
  Westmoreland Emergency Medicine Specialists provider had their claim paid. Therefore, our
  bill and claim will be vacated. Any fees associated with our ED visit will be waived.
  

  I have personally verified that all collections referrals and negative reporting have been
  removed.
  

  I apologize for any stress or inconvenience this caused. We work diligently to limit and resolve
  all billing concerns promptly.

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  
  Regards,
  
  
  
  ***** ******