We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store #3059

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/24 I sent a package from the UPS Store in Greensburg to Tallahassee Florida. The package contained home made cookies for my friend's birthday. The employee measured the package and told me the cheapest rate he could give me was $15.69 and that the package would arrive on 2/24/24. He then asked me to sign my name to a blank screen after I used my credit card to pay. The package did not arrive on 2/24/24 but is stuck in Roanoke, VA. I spoke with Issac G*****, Manager and he told me there was nothing he could do. I asked to speak to his supervisor and he told me there was no one above him. He said that "ground deliveries" are not guaranteed and I signed as terms of service statement agreeing to that fact. At no point was I ever told anything about my package being a "ground delivery" and that it was not guaranteed to arrive on 2/24/24. Also, I was just asked to sign a blank screen (no terms of service information on the screen anywhere) after I paid with my credit card. I assumed I was signing for the use of the credit card. I would have had not way of knowing anything about "ground deliveries" or terms of service because I was not told about either of them. I am requesting a refund of the $15.69. I assume the cookies whenever they arrive will be inedible.

    Business Response

    Date: 03/04/2024

    Attached are the terms and conditions acknowledged and signed by the customer. It was made clear both in the terms and through my correspondence with the customer that UPS does not guarantee arrival dates for any ground shipments. Ground arrival dates are only estimated and cannot be reimbursed on the basis that the package didn't arrive on the estimated date. This can also be referenced in the 2024 UPS Tariffs Terms and Conditions.

    Thank you,

    Isaac G*****

    Manager, UPS Store 3059

    Customer Answer

    Date: 03/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 21353428, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    As I have repeatedly stated to Isaac G*****, Manager and the BBB, the screen that I signed was blank and at no point was I told what I was signing or that my package was not guaranteed because it was a ground delivery.  I have attached a photo of the sticker that the employee put on the package, where it clearly states the package would be delivered by Saturday.  I tried to make a complaint to the UPS Corporation.  I received a notice that the UPS Store Manager could send a refund request to Corporate for the $15.69 refund but Mr. G***** refuses to do that.  I have reported that the package contained perishable food items and had I been told that there was no guarantee of the arrival date of the package, I would have chosen another delivery option.  I feel I am being penalized for an employee who did not do his job correctly and a company that does not care about the service they provide.  Mr. G***** told me that he answers to no one as the store does not have an owner, which I have recently found was not true.  Thank you.

     



    Regards,

    **** *******

The UPS Store #3059 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.