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Business Profile

Major Appliance Parts

Cabin Hill Appliance Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased washer at Cabin Hill approx 3yrs ago. Issued started with the gear clutch 4mths ago, they replaced it. They have been out 2 more times. They advised us they had to wait for the warranty ** to **me back & give them permission to get the parts and to fix it. They finally came on 12/28 to fix it and it makes a worse sound than it did before they came. In the period of time between getting permission and today they would never return our phone calls, advise us of what the warranty ** stated, etc. they admit to screening their calls and wont pick up to help us.

    Business Response

    Date: 01/03/2025

    PLEASE DO NOT SHARE PUBLICALLY.  THIS IS A PRIVATE MESSAGE. THANK YOU. 

    Cabin Hill Maytag has a long history with these customers.  The *********************** that pertain to this complaint are two washing machines.  Over the lengthy course of working with them and their appliance purchasing and repairs they have used yelling and profanity in a derogatory fashion with the staff here.  The former is in no short supply, it is my belief made apparent through dealing with these customers that they just want to call the store an obtuse amount of times and yell at us about the state of affairs.  They claim we never pick up the phone but I have personally spoke with this couple at least ten times and my staff much more.  It escalated to the point where they were asked to not call back and we would call them when the information they were seeking was obtained by us.  A lot of moving pieces. Zero patience.  The customer was calling the store with a blocked number because they were under the assumption that we were not working hard enough for them.  We were doing all that we could with the options at our disposal.  Processes take time.  The final escalation was the customer coming into the store where he was refunded the money he spent on the two washing machines and the money he spent on the extended warranty.  The check was written for ******** dollars. Check # ******  The customer was asked to never come back after the profane behavior.  We did not take possession of the appliances.  We did not wish for this outcome.  We do not wish for continued contact from this customer.  

Cabin Hill Appliance Sales & Service is NOT a BBB Accredited Business.

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