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Business Profile

Online Retailer

Frodo Watch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A purchase for a watch was made on April 24, 2024 at 3:25PM EST through www.**********.com on May 16, 2024 I sent an email to the company request a refund as it states on their website the following:
    Requirements for a Refund
    Purchase (except personalized item(s)) can be returned within 30 days from the delivered date (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
    Personalized item(s) is not eligible for return. Personalized item(s) can only be returned if it is defective/damaged or the wrong item.
    Items must be unused, undamaged, and careful packing, to ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
    The buyer is responsible for the return shipping costs.
    Item(s) must be returned using an insured and traceable shipping method.
    Shipping and handling costs are not eligible for refunds.
    Refunds will be issued back to the original payment method. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
    If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any options available to you on how to proceed.
    I attempted multiple times to consult with a representative, the repeated response:
    Dear valued customer,
    We will give you 100% Refund for Defective/Incorrect/Damaged Items as it’s totally our fault.
    We are bound by rules and policies, and as based on the policy of our company, your reason for wanting to return this item is not valid as there is no fault with the item or the order.
    Therefore, unfortunately, we have to say that you cannot return the item.
    Thank you!

    This company operates under multiple names *************.com and ***************.com. This is not what the website claims. After several attempts I'm forced to file a complaint.

Frodo Watch is NOT a BBB Accredited Business.

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