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Business Profile

Tanning Salons

Tropical Sunsations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today at 122 am a $ ***** charge was made by Tropical sunsations. This is completely understandable called for, since I haven't been a customer in over a year. I did not expect the money to just be taken out. I am pregnant and need that money to buy food. They should not be able to just take your hard earned money, especially since I can't even use their services anymore because, again, I am pregnant. I need a refund and if I don't get in contact with the owner I will be filing another complaint.

    Customer Answer

    Date: 08/02/2024

    22075928
    External
    Inbox

    ************************* <*************************>
    Aug 1, 2024, 5:08 PM (16 hours ago)
    to me

    Hello 
    I made a complaint about tropical sunsations charging me for a package to a salon. 

    I'm just writing to you to clarify everything about my case. A charge was add to my debit card this morning to pay for the package (*****) I picked over a year and a half ago.

    There condition to cancel memberships is you have to mail in a request to the owner at the Latrobe,Pa  establishment. I failed to do so because I moved away and no longer used their services. 

    My card was charged even when I haven't used their services in over a year and half. .....
    my card got declined each charge until today.  

     I was told I owe over 400 + dollars to Tropical Sunsations since they've been trying to charge since I stopped going to tan way over a year ago. 

    We are living in a recession and milk is 5 dollars a **** gallon ! I can't afford to be pay for something I haven't used or stepped foot in for over a year and a half. 

    Bottom line, They need to fix how BM customers cancel subscriptions, and  to take people out of their laptop computer system, while removing their banking information. 

    Thanks for listening 
    Sincerely 
    HmH

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel my reoccurring subscription with this company several times. I followed proper "procedure" for this company and sent in a written letter requesting my account be canceled. All requests have been ignored and they are still charging my credit card and I have not used the tanning service in months. I am canceling my credit card and filing a fraud claim against them because they refused to cancel it.

Tropical Sunsations is NOT a BBB Accredited Business.

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