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Business Profile

Motels

Best Western Grove City Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed in the Best Western on June 13th and checked out on June 14. When I woke up on the morning of June 13, I had bites all over, and showed management asking them to do something, but that if it was bed bugs that i would have to get reimbursed more than just for the nights stay. The lady ****, stated she could offer me a 30 dollar discount and 3000 points. Over the next few days the bed bug bites that I still have pictures of filled over a majority of my body and they were painful and itchy. I was starting a new job and had to show up with these covering me. I also had to take significant and costly precautions to make sure I didn't spread them. I sent **** as well as corporate, emails since I never even got the discount, and didn't receive any of the points that were promised to me. I asked for a full refund and **** stated she would refund and give me again the 3000 points, and corporate said they would wait for the response for the management. Well I waited and checked my ****** account, and there was no refund as promised. and nothing from the company I used to pay for the hotel. I again reached out to **** and I didn't get a response. Then I reached out again, still nothing so I reached out to corporate again and they said that management had stated they had taken care of it. Which it still has not. And I won't do a phone call because I want a record of everything.

Best Western Grove City Inn is NOT a BBB Accredited Business.

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