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Business Profile

RV Services

Chesaco RV - Hamburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new 2021 ****** camper on 9/21 first time we used it was on 5/22 setting up the water pump leaked called and was told had to take it to dealer to get fixed bought new water pump with my own money and installed myself a little while later water heater started leaking shut water heater off and finished camping got back home and called dealer every time I called the person wasn’t there or he had off that day I called every day of the week and was told the same thing every time finally my fiancé called and talked to someone on 9/22 and was told to bring camper down on 10/24/22 to be inspected and fixed and to be reimbursed for the water pump I bought got to dealer to drop it off and nobody was they and had no idea i was bringing it down they finally talked to the GM and he told them what it was there for. We didn’t hear anything from them so I stopped down and was told that they looked at it and was waiting for a part which is a lie because the part they’re waiting for isn’t on the inside of the camper. My fiancé called them and was told nobody is there they all went to a rv show. The water heater and pump is still under warranty and they don’t want to repair or replace 

    Business Response

    Date: 04/18/2023

    We are currently working on *** ********’s RV.   We have submitted a claim for a faulty water heater and pump.  As soon as we have approval from the warranty company, we can proceed with the repair.  It is not our decision whether or to these are covered under their warranty.   We need to follow certain steps so we can finish the repair.

    **** ******

    Director of Operations

     

Chesaco RV - Hamburg is NOT a BBB Accredited Business.

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