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Business Profile

Baths

West Shore Home, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for West Shore Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Shore Home, LLC has 45 locations, listed below.

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    Customer Complaints Summary

    • 367 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 17 they installed a new shower, which I am very pleased and happy with it. The work was harder than expected and there were some damages to some of the back walls that it was fixed right away with no problem. My complain is that I installed a brand new storm door and it was damage during the demo and installation of the new walk in shower. I sent pictures to some supervisor and the guy who fixed the walls took more pictures and send them also. Every time that they call to follow up with the patch work I asked about the door, but they always ignore my question or give me an excuse. Now that the walls are repaired, my storm door is still damage and apparently nobody cares. You are a license and insured company so do something about my door. It has scratches all over the frame, the low e glass is damage and scratch and there are fingerprints all over the frame and the glass because they did not have the care to clean their hands covered with glue or whatever they were using before touching the door. There is no way that this will be fix with some paint, and I don't think you can change just the glass, so I want the door to be replaced for a new one because my new door looks like it went to war which means it is not fixable just putting some "*******" to it.

      Business Response

      Date: 07/15/2022

      We are happy to hear that *************** loves her project and we would like to thank her for being a West Shore Home customer. We have also resolved the issue with her storm door. We have ordered a new door for her, and we will install it for her once it arrives. West Shore Home will always stand by our customers to make sure they are 100% satisfied.

    West Shore Home, LLC is BBB Accredited.

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