Reviews
This profile includes reviews for West Shore Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.75/5 stars
Average of 2,519 Customer Reviews
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Review fromPatricia B.
Date: 09/28/2022
1 starPatricia B.
Date: 09/28/2022
I would give them no stars. $9000.00 for a shower that has proven they are simply liars. My shower after 10 months already the caulking is breaking down. I was told not to use comet to clean, and I haven’t. The non stain blah blah blah is nothing short of complete garbage.
The installation was a nightmare.
I had my own shower head but if I installed it my warranty was canceled. Are you kidding me.
It is a bait and switch advertising campaign.
When you watch the commercials with the shower door if you have one installed then your warranty is voided.
In my option They are a horrible company with no integrity.
I wish I had never had any dealing with them. Go get a real plumber and get a real bathroom contractor. You will spend much. Much less.West Shore Home, LLC
Date: 09/30/2022
We apologize to Ms. B****** for her frustration but what she is saying is simply not accurate. Using her own shower head, or installing a shower door supplied by someone else will not void her warranty. The only things that would not carry a West Shore Home warranty would be the shower head and shower door as we did not supply or install those items. All other aspects of her project would still be covered under her warranty. Ms. B****** has not contacted us regarding any issues with her caulking but we will reach out to her immediately and address any issues she has.Review fromJoanna S
Date: 09/14/2022
1 starJoanna S
Date: 09/14/2022
We had our shower installed by west shore homes last march, and we noticed a crack in the shower pan this past April. We called the company, they sent someone to our home right away to examine the problem, the guy said the installation was Not done correctly, the base board installed was wrong, therefore, causing this crack now in the pan. And around one of the edge where the seal is, that part was not sealed correctly , therefore causing mold to grow behind the seal. We had to wait until mid August for them to come in and install, then we received a call the day prior, to find out that they couldn’t do it b/c they didn’t have some kind of certification (which I’ve never heard of), and that it was out of their control. A couple of weeks later, we heard nothing, then my husband called them, and immediately they scheduled a date of sept 14, I received text messages and calls prior to confirm the appt, and this morning, on the day of install. The company tells me that they didn’t have the correct pan size for our shower, so they cancelled again!!! I called corp first thing in the morning and still have not heard from the general manager. This is the sloppiest process ever coming from supposedly a reputable company!!! Never had such a horrible experience!West Shore Home, LLC
Date: 09/16/2022
We sincerely apologize to the Shepards for these issues. This is not the experience we strive to provide for our customers. This was an error on the part of West Shore Home and we own it as such. Issue arise on less than 1% of West Shore Home projects and that is why we have an A+ rating with the BBB. Our General Manager has personally contacted the Shepards, and will oversee the project until they are 100% satisfied.Review fromKatherine G
Date: 09/06/2022
1 starKatherine G
Date: 09/06/2022
We had a remodel on our shower done in April. Well on the first try the panels were not glued properly, crown molding on our ceiling left with 2 gaps , pipes underneath were left with no covering and insulation left off of our water pipes, 2 4x4 holes in it. Here it is September and we have had them come back at least once a month to redo everything they messed up and they never have the work order for all the projects or they half do the job again. One guy came and put some kind of plastic that looks like trash bags on the pipes with duct tape and no insulation. Panels keep not sticking due to not being glued correctly. Still have not repaired crown molding. They have been here 4 times and always missing materials to repair things. Came back today with more plastic to cover the pipes. Those pipes were not covered that way when they arrived the first time and they won't be left that way. Poor workmanship and communication.West Shore Home, LLC
Date: 09/08/2022
We apologize to the Grays as this is not the experience we want any of our customers to have. At West Shore Home issues arise on less than 1% of our projects. When they do we will always own them and stand by our customers. We have been able to address and resolve all of the Gray's concerns, and our General Manager has personally visited their home to ensure they are satisfied.Review fromJulie A.
Date: 08/29/2022
1 starWe hired West Shore Home in the summer of 2022 to replace our old leaking windows. The salesman was very nice and assured me that the windows would be replaced, as well as the wood surrounding the old windows that was wet and rotting. I confirmed with the guy who came to measure that the wood surrounding the windows (not sure what to call this, sorry) would also be replaced and he assured me it would. The install team arrived a few weeks later and got right to work. I thought things were going great until I went upstair to see them just pulling out the old windows and popping in new ones. I asked one of the workers if he was going to replace the wood surrounding the windows, as I shoved my finger through a rotted piece. His response was "yeah I guess I can if you want me to". This was after half of the windows were already installed, so only 2 of our windows got new wood framing, although I'm unsure if even those did as I was too upset to go back upstairs. A few days after the install I received an email requesting feedback, so I gave honest feedback regarding the replacement of the wood surrounding the windows. West Shore called me and wanted to schedule a time for the "install manager" to come out and take a look. It ended up being a couple guys (neither of whom introduced themselves as the install manager) who showed up two hours after the scheduled appointment time, only to look at the windows and say "yeah, we don't really do things like that" which resulted in us all standing in. my bedroom staring awkwardly at each other until I said okay well I guess that's all then. So apparently all they know how to do it is remove old windows and pop in replacements, not any of the framework around the actual window. Definitely stay away from this company. They also did a really great job of not including any details on the quote, so unfortunately I have nothing to prove what the salesman and measurement guy told me.Review fromBrenda W.
Date: 08/17/2022
1 starWe signed up to have a handicap shower installed. They said they could come a week from the the sign date which was 7-6-22 but they could not put in the seat. I told them not to come unless they had all of the supplies they needed for the project. They changed the date to sometime at the end of August. Their salesman was very good in convincing us that everything would be alright. They can not show us any of the material we ask for except for a picture here and there and that scares me. I can not see exactly what the shower will look like. I have emailed and called several times and still no information or showroom that I can see what I am getting. I have found another company local that can show me what I am getting, it is using tile and it is 2015.00 cheaper. I need to cancel this contract and they want to charge me for work that has not been done and materials that have not been shown to me.Review fromTommie J
Date: 08/16/2022
1 starThat one day installation is great, but due to the material used we are having a difficult time getting a glass company to install a glass enclosure. So for the money we paid, we have a shower that is none functioningReview fromTom B.
Date: 08/05/2022
1 starSalesperson came to my house and was very personable and professional. Gave me a quote for $17,300 for a remodel of shower, and $15,300 if I'd go with them that day. ~ Advised I was still getting quotes. 2 days before expiration of the quote, I professionally sent an email to the Salesperson and explained that the price was exorbitant considering it was supposed to represent 50% of Installation thru 08/05. ~ on 08/04 I received a phone call with the Fantastic news that they had shown my quote to a Sr. Designer and they'd found a way to reduce the cost. ~~ I told them they was the old Car Showroom method of sending in the Mgr to help close the deal when the Salesman couldn't quite deliver the best price. ~~ I asked the telephone rep, that had I gone with the first deal were they suddenly going to present me with a discount upon arrival at my house, because the Sr. Designer had found a way to reduce the cost. ~ Of course they weren't.
I told the Telephone Consultant I was going to discontinue our call and not to call me again.
These people are not ethical.Review fromChris P
Date: 07/28/2022
1 starChris P
Date: 07/28/2022
i am extremely dissatisfied at the moment with the company. My contract sates that install will take place 8-12 weeks after a signed contract. Well now i've been waiting 15 weeks after 2 rescheduling's, and was just asked to wait another 7 more weeks. Waiting 22 weeks in NOT acceptable and already a breach in contract by them.West Shore Home, LLC
Date: 07/29/2022
We sincerely apologize to Mr. P****. There were issues at the manufacturing level that were beyond our control. We currently have him schedule for installation on September 8th but we are actively working with the manufacturer to expedite delivery and move that date up. We will do everything possible to install his project in a timely fashion.West Shore Home, LLC
Date: 08/01/2022
We have been able to expedite delivery of Mr. Percy's project and move his installation date up by almost a month.Review fromTracy W.
Date: 07/27/2022
1 starTracy W.
Date: 07/27/2022
The entire process of dealing with West Shore Home (WHS) has been a complete and total nightmare! Homeowners should absolutely do their homework and absolutely not place an order for windows with WHS until they have completed their research! Search and read reviews. It’s a hook, line and sinker once they order the windows. I was contacted so many times and felt pressured / borderline harassed to have WHS rep come out for measurements.
I’m currently waiting for my job to be fully completed due to wrong window styled ordered (measurements taken by WHS). The work that was completed looked terrible (have pictures), rushed and amateur. Simply so poorly done it was embarrassing to even share with friends/family that I had new windows installed.
Everything has been at the convenience of West Shore Home. Relentless robo style calls*, voice/text messages, scheduled appointments turned into “no show” or new dates/times.
They request that you complete a punch list (things needing correction). While preparing my list, it furthermore exasperated me and validated my concerns with this company.
Do your homework!!! But personally, I do not recommend this company.West Shore Home, LLC
Date: 08/01/2022
Ms. W******* has some valid concerns and we are working diligently to address them all. Our General Manager is working with her personally to ensure there are no more difficulties in finishing her project. Problems occur with less than 1% of West Shore Home projects, but when they do we will always own them and work to ensure that our customers are 100% satisfied with the outcome.
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