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Business Profile

Chinese Food

Lin’s Buffet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chinese Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is the absolute worst.. My entire family went here as well as my newly 1 year old and got sick afterwards. Could barely make it home, had to pull over at the ********'s and puke. We were also told by the manager that they would not even consider refunding us let alone speaking to us for more than five seconds without going to the hospital. Almost all of the food had a sour/rotten taste. Silly of us to eat there and continue to after that first bite, but you don't think anything of it until you're puking your guts out. We could barely even finish our food, by the way. Very very nervous about my son eating the food that was being served there.. Trash is better than what they served there. Not to mention employees and waitresses walking around recording people eating..

    Business Response

    Date: 08/25/2022

    First of all, we would like to apologize for your underwhelming experience. We have investigated what have happened that day. It was miscommunication and misunderstanding that led to your server neglecting to remove your plates off your table. The language barrier could be very challenging for immigrants. Most importantly, as ******, we are also minority. We would never tolerate any type of prejudice behavior base on race. However with that being said, thats not an excuse for us to make you guys feel that way. We will conduct series diversity and sensitivity training to better our customer service. We understand we cant please everyones palates. We are extremely sorry that the manager wasnt able to fulfill your request for a refund because of the nature of buffet restaurant in general. However, in different situations we should have the ability to be more flexible in order to give our customer the best experience. We are more than happy to issue the refund. Please call ********** and ask for **** to resolve this issue. Hopefully we have addressed your concerns.

Lin’s Buffet is NOT a BBB Accredited Business.

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