We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Dominos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 15, 2023 was my wife's birthday. We ordered items from Domino's Pizza to celebrate. After our order arrived, one of the items that I paid for, sixteen count bread bites, were missing. My daughter called Domino's to inform them of the situation. She was told that someone would come back to our home with the bread bites. So, we waited for a little over an hour and no one came. My daughter then called a second time to report that we were still waiting for the bread bites. She was assured that the item was still on the way. Again we waited, this time for almost two hours with no items delivered. As a last resort, I then called and spoke to the manager. I told him about the situation and remided him of his responsibilities. I told him that I didn't care if he had to deliver the bread bites himself, I paid for them and wanted them delivered. He then asured me that the bread bites would be delivered by the next available driver. Well the night went by and they never delivered my bread bites. The next day I went in person to dominoes and spoke to the same manager. He told me that he decided not to deliver my bread bites because he thought that I was "Hostile" to him over the phone the previous night. At this point in time I requested a refund which he would not give me. I am extremely dissatisfied with the lack of service this Domino's location failed to provide me with. I don't want store credit or the bread bites, I want the $3.99 that I am owed by the owner of this business. If I do not receive my money within a timely fashion, I plan on filing a complaint with my local magistrate.

Dominos is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.