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Business Profile

Foods

Utz Quality Foods, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand of your Salt and malt vinegar potato chips on December 6th 2022, and I was not at all satisfied. This bag of potato chips just tasted very much like plain potato chips, and if that is what I wanted that is what I would have gotten. I only ate a few of the potato chips because they were so nasty, and as much as a bag of your chips cost, you would think that they taste like what the bag describes them as.I would like a refund of the $4.00 that I paid for this disappointing bag of chips, I work hard for my money, and am disappointed, I usually love your brands of potato chips, but I found these to be unsatisfactory.

    Business Response

    Date: 01/30/2023

    I’ve attached the email sent to ****** ***** about Complaint ID ******** ****** *****. I have processed a refund check and will mail it out with replacement coupons and the attached letter when it’s cut, it usually takes a week after processing.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This purported company are shysters who do not care about product quality or their customers. I USED to purchase Boulder chips frequently, but have changed to a much better brand that stands behind their products. After purchasing and attempting to consume their Classic Chips I realized they were stale, so I put them in a bag & called the company, gave them my upc code & other information they demanded from the bag and they promised to send replacement coupons. After 1 month of not receiving the coupons or a refund I called again and the clerk told me my coupons went to a wrong address and she swore she would resend them. After another month & not receiving the coupons I called again, repeated my mailing address but still NOTHING! Boulder Chips needs to be put out of business. I lost money with them...I still have the bag of chips! RUN FROM THESE LIARS!

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I love your potato sticks but this summer I’ve purchased at least four cans and they have been stale. I really hope you didn’t change the recipe because I will have to switch to another potato stick I am very disappointed ! I am not sure if I should try again but I’m really upset because I really love them as a snack. thanks for listening!

    Business Response

    Date: 02/02/2023

    I’ve attached the email sent to ******* ****** about Complaint ID ********. I have processed a refund check and will mail it out with replacement coupons and the attached letter when it’s cut, it usually takes a week after processing. 

Utz Quality Foods, Inc. is NOT a BBB Accredited Business.

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