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Business Profile

Tractor Equipment

Atlantic Tractor - Hanover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I purchased a ***** mower. It was used twice in 2022. This spring I tried to use the mower and after running for about 10 minutes I shut it off to move something in the way and when I tried to start the mower I could not get it to start. I contacted the dealer and returned the mower. After the dealer replaced the engine I had the same issue with the mower refusing to start. Again it went to the dealer and they told me there was a stop sale order on this model and said they had resolved the issue at *****s direction. Again the mower had the same non-start issue. The mower was returned to the dealer where they now state they are waiting for a part .So at this point I have been able to use the mower this year and wast a refund

    Customer Answer

    Date: 10/04/2023

    After submitting this complaint I was contacted by ***** and was told that the part that would solve the problem was overnight shipped to the dealer.  The dealer replaced the camshaft and stated the mower was fixed.  I took possession and ran the mower for about 30 minutes then shut it off.  After about ten minutes I tried to restart the mower but it would not start.  I contacted the dealer and they picked up the mower for assessment.  At this point I no longer want the mower and want a replacement or preferably a refund.

    Thanks for your help

    *************************

    Business Response

    Date: 10/10/2023

    Customer was issued a refund for the full amount of the mower on his credit card on 10/4/23. 

    Customer Answer

    Date: 10/21/2023

    In response to continued problems with the mower Atlantic Tractor has refunded the full purchase price.  This situation has been resolved.

    thanks

Atlantic Tractor - Hanover is NOT a BBB Accredited Business.

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