Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/24/2024 had 8 appointments 2 cancels 6 tech visits kept coming back to fix issues that were created by previous visits paid ******* plus had to pay out of pocket to fix damage that was done

  Business Response

  Date: 02/19/2024

  We are happy to report that we have amicably resolved this matter with our customer on 02/14/24
  
  A courtesy refund was accepted by the customer.
  
  Once again thank you for bringing this situation to our attention.
  
  Sincerely,
  
  ***********************
  General Manager
  Direct line ************
  *******************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 9, 2023 Lowry was called to provide an estimate to repair the electric mast to our home, damaged as a result of the tornado on Aug 7, 2023. We'd been without power for 3 days, I am disabled and oxygen dependent. Lowry was the first estimate we requested and they were here so quickly we had not yet called anyone else. The estimate I saw was for permits, inspections, mast replacement and wiring and was $4,491.45. I am a recent widow and I cannot afford that. I said I could not do that and did not sign consent for him to work on my home. He leveraged my need for oxygen with my grandkids and talked my granddaughter's boyfriend into signing because he wanted to get started? He took our mast, there were no permits or inspections. He ran a wire from my electric meter box to the roof peak using some sort of clamps on my single story brick home. Granted we have electricity but I never consented to the work. I never even met this guy as I am disabled and was lying down. I did refuse to sign my consent, so this was all done without my consent. They continue harassing me for $4,491.45. *** calls my daughter and has threatened to come to my home for the money. The company is calling me expecting to get paid for work they were not hired to do. This job was outrageously overpriced and I feel they were taking advantage of my situation. I cannot begin to pay this amount, My insurance issued me a check but I can't afford $1500 deductible either. I never would have and did not consent to this work, let alone sign for it. I feel he was taking advantage of the fact that I am elderly, disabled and needed electric, and I think its opportunistic pice gouging if I had agreed to it.

  Customer Answer

  Date: 08/30/2023

  On Aug 25, 2023 I called Lower ****** Township, they informed me that a permit was required before this work was done (completed Aug.(,2023); An application for a permit for the work was applied for on Aug 14, 2023 but had not been approved. I then called *** electric to inquire about the inspection on my property and I was told that there was not an inspection file or indication that one had been done. The permit and inspection would have been part of a valid contract, but neither was properly addressed for this job.

  Business Response

  Date: 09/25/2023

  Summary of the service call
  
  The utility company disconnected the power from the street to the customers home. The work had to be performed immediately because the customer had no electricity for several days prior to our technicians arriving. *** utility company was planning to return and replace the overhead triplex line at 6pm on that same day if we could complete the job in a timely matter.
  
  Permits and inspections were processed after we replaced the outside service equipment and restored power as allowed by the township and utility company.
  
  We did not use the mast conduit riser as it was not necessary and more cost efficient for the customer. The attachment point for the triplex was tied directly to the house creating a more secure anchor point for the overhead line. This was approved by the utility company and underwriter inspectors.
  
  We evaluated the situation, wrote up the invoice, presented it to the customer, and asked for written approval to perform the work before starting any work.
  
  We are a COD company and expect payment when completed. The customer did not have the resources to pay at the time. We discussed financing the job. We processed financing through *********** Financing Company, but the customer was declined for financing.  
  
  Next, we contacted the customers insurance company next (Allstate) who approved the work over the phone for the amount below. ******** Insurance company would make payment directly to the customer who would then pay Lowry Services. 
  
  *******, ******, and ***** discussed the situation and ****** signed the invoice for us to proceed with the work. ******* and ****** represented themselves as daughter and son-in-law of ***********
  
  The service technician called our service manager and explained the situation to proceed with the work even though it was not our policy to do so without securing payment. We were assured by ***** that we would be paid when the insurance company sent her the check.
  
  Lowry Services performed the work. *** utility company lineman showed up as promised at 6pm and restored power to the residence.
  
  The customer DID NOT pay us at this time. We have tried several times to contact all parties above. 

• Initial Complaint

  Date:12/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lowry service advertise special $49 drain clearing fee and same day service for sale price of $49.00, I called and scheduled an appointment, they showed up on time, the plumber was very pleasant, went upstairs toilet, remove the toiled and put down a camera into our pipes and found no blockages, they couldn't clear the main sewar line due to lack of clean out valve, they said once I put in the clean out valve, they will return to cleaning it out, they gave a bill for $324.00, I called the office and complained to Paul their supervisor, explained to them that they violated their own advertised code of conduct, this includes transparent pricing, make the buyers beware etc...they didn't do any of that, when I asked them about the $49 special, they said it doesn't apply to my drain cleaning requests. I asked them for an adjustment of my bill, they refused.

  Business Response

  Date: 12/21/2022

  as to avoid any confusion we made a 100% refund to the customer on 12/22/22 

  Customer Answer

  Date: 01/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************