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Business Profile

Heating and Air Conditioning

IT Landis Home Service Team

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IT Landis contacted me and stated that they were taking over service for my recently installed water softener. I had just purchased and installed through a 3rd party through *********** IT Landis had enough information on the purchase to confuse me and made me think that the the change was legitimate. Our water softener system was not completed by the other company and when I tried to resolve through IT Landis (they told me that they were the contact) but that I would have to join a service program and/or pay a service fee. I mentioned the system was brand new and that install was not even completed and that it should be under warranty. They stated that they have to send someone out and that it would cost me $99. I pulled my original contracts and started calling ********** and the other 3rd party and found that IT Landis was committing a scam against me. The company that installed my softener is still in business. IT Landis was attempting to scam me to do work on a system that they had no business with.

IT Landis Home Service Team is NOT a BBB Accredited Business.

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