We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fruits and Vegetables

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fruits and Vegetables.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order Saturday to be delivered on the following Thursday. Received confirmation of the date. During my lunch break Wednesday, I received a notification that my arraignment was delivered because the location only delivers to Elizabethtown if they have drivers. I received a call about It at 10am Wednesday morning and It was delivered around 12:30. I was not informed of the restrictions with delivering to Elizabethtown prior to that phone call (which took place during my 9-5 work hours). Also, the time in between the notification and the delivery was 2.5 hours..? I feel misled by not being notified of restrictions IMMEDIATELY when the order when attempted to be placed, or having not received a call or email earlier. How is It possible that It isnt policy to notify someone of this discrepancy? Had I known about the deliver restrictions, I may not have went ahead with the (very expensive) order.

    Business Response

    Date: 09/07/2022

    I'm responding in regards to complaint #******** issued for our business. 

    This order was refunded on Sept 1st at 3:43pm. We also received another order for this recipient to be delivered on Thursday, Sept 1st, the same original date that ***** wanted this to be delivered, but when we notified that customer we were told that he was going to be away on Thursday and therefore they needed it to be moved to delivery Friday. We thought for *****, getting a birthday gift a day early instead of a day late, would be the right thing to do. I am deeply sorry she is so upset, but again I am glad the recipient was able to enjoy his gift and celebrate ahead of time, rather than feeling like an afterthought. 

Edible Arrangements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.