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Business Profile

Heating and Air Conditioning

H.L. Bowman LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for H.L. Bowman LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 14 Customer Reviews

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    Review Details

    • Jessica R

      Date: 04/24/2023

      First issue the tech never showed up and then called and said he was an hour away (this was after 5pm). Second issue when a tech did show up he said it was the compressor which is less than 2 years old. Third issue they were saying it’s not under warranty but it is. Fourth issue for 2 weeks they didn’t return my calls even though when I called them they kept saying the service manager would call me back. They emailed me an invoice when I called them for the 3rd time. Fifth issue after 2 weeks and finally getting some answers they said it would be another week until the parts arrived. They wasted 2 weeks not calling me back and now have to wait another week for parts. Their customer service is horrible and they truly don’t care. Don’t waste your money with this company.

    • Kathleen J

      Date: 04/17/2023

      AVOID this company unless you want to pay $$$$$. I phoned the company requesting someone come out to replace a toilet seal. I was told by Natalie that the initial visit would cost $70, and an assessment would be made by the service person as to additional charges. Matt Chubb, the service person, removed the toilet and looked at the seal, a green ring around the floor. He gave me an estimate at that time of $391. I had already purchased an extra thick toilet seal from Home Depot for $15. Matt pushed down through the old seal and said that he would have to replace the toilet flange and gave me another estimate of what I thought was $500. I could not see the actual amount on the IPad he used. He said he would also have to chip away at the tile around the hole, which I heard him doing. Whether or not he actually replaced the flange, I do not know. He did use the toilet seal I had purchased. He did not take pictures of his work. When i went to pay the bill, it was for $1051.39, which included a MVP plan to guarantee the work for 5 years. This cost 0f $59.50 was never discussed and would have to be paid yearly(?) to continue the guarantee. I only saw it in an email invoice sent after Matt left. He was here for less than 1.5 hours (work time only 1 hr. at most). i phoned the company after Matt left and asked for an itemized bill. Rick, in the office, said that all their jobs were done on a flat rate, but didn't say what that was for a toilet seal replacement. I asked to speak to a supervisor. Rick said "Joe" would get back to me. I have not heard from anyone from the company. I was grossly overcharged for the job that was done, and left with no guarantee without paying an additional fee that it will last. HL Bowman does NOT conduct business with any integrity, inflates costs way above and beyond the actual work done. They should NOT have a BBB rating of any kind.

    • Krystak S

      Date: 03/17/2023

      $75 for them to come out to check everything out and diagnose. That was fine! He goes in the garage and checks everything out. Tells me he will need to cut into our drywall. Says it will be $600. Didn't really give me any other choices. He legit cut maybe a 12 in by 12 in square and stopped. First of all, if I would have known that was all he was going to do was do that little hole, I would have done that myself! The way he made it seem was that he was going to have to take a lot more out. He found a beehive and then stopped. Said he couldn't diagnose the issue due to the bees. He was only there for 30 minutes. We are still being charged the $600 for him to cut the very small hole in our drywall and we still have the leak!!!! This is absolutely ridiculous since we still do not know what the issue is! DO NOT USE THEM!

    • Lisa M

      Date: 02/05/2023

      It started off great... Got a service contact with them, always something wrong.... Paid for whatever they said until it started getting into thousands... They said my furnace had a cracked great exchanger and gave a quote of 10k for a new furnace. I called several other companies and got a brand new furnace for 3k .... This company is costly and very dishonest.... They are nice and that's how they get you to go with their high quotes.... It's just not right

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